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Customer Support Manager

3 months ago

Makati, Philippines Career Professionals Inc Full time

We are seeking a highly skilled Customer Support Manager with experience in financial services and banking. The ideal candidate will have a strong background in managing software licenses, client relationships, and change order requests. Certification in ITIL V3 and/or V4 is essential for this role, ensuring best practices in IT service management.

Key Responsibilities:

Provide application support for critical financial services and banking software.
Engage in application development to enhance and maintain existing systems.
Manage software licenses, ensuring compliance and effective utilization.
Oversee client management, acting as the primary point of contact for clients.
Handle Change Order Requests (CORs), ensuring smooth transitions and accurate implementation.
Leverage ITIL V3/V4 best practices to improve service delivery and operational efficiency.

Qualifications:

Proven experience in financial services/banking.
Strong knowledge of ITIL V3 and/or V4.
Expertise in software license management.
Demonstrated ability to manage client relationships effectively.
Experience in managing and executing Change Order Requests (CORs).