Customer Support Manager

3 months ago


Makati, Philippines Career Professionals, Inc. Full time

JOB DESCRIPTION:
The candidate will be assigned as a manager to a project under Maintenance Agreement.
 Will be the main point person for any client concerns in the project
 Manage the delivery / time line of the fixes.
 Maintains / Builds good relationship with client
 Pro-actively provides status report to client and to SXI management
 Acts as a go-to expert for escalated clients calls and keep abreast with product and process
updates and / or changes that affect customer service
 Is accountable for the team’s day-to-day activities and the achievement of established service
promises at the individual and at the team level
 Will establish & document the operational process for the Customer Support.



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