Application / Customer Support Manager
1 month ago
Job Functions:•Main point person for any client concerns in the project.•Manage the delivery / timeline of the fixes. •Maintains / Builds good relationship with client.•Pro-actively provides status report to client and to management.•Acts as a go-to expert for escalated client calls and keep abreast with product and process updates and / or changes that affect customer service.•Accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level.•Establish and document the operational process for the Customer Support.Job Requirements:•Candidate must possess at least a Bachelor’s Degree in Computer Science•Must have extensive experience in Application Development, Application Support, and Client / Project Management•Must have ITIL V3 and/or V4 certification•Experience working in Financial Services / Banking Institutions is an advantage•Must have excellent English communication skills both in speaking and writing•Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency•Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses
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Application / Customer Support Manager
1 month ago
Makati, Philippines Career Professionals, Inc. Full timeJob Functions: • Main point person for any client concerns in the project. • Manage the delivery / timeline of the fixes. • Maintains / Builds good relationship with client. • Pro-actively provides status report to client and to management. • Acts as a go-to expert for escalated client calls and keep abreast with product and process updates and /...
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Application / Customer Support Manager
1 month ago
Makati, Philippines Career Professionals, Inc. Full timeJob Functions: • Main point person for any client concerns in the project. • Manage the delivery / timeline of the fixes. • Maintains / Builds good relationship with client. • Pro-actively provides status report to client and to management. • Acts as a go-to expert for escalated client calls and keep abreast with product and process updates and /...
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Application Support Manager
3 weeks ago
Makati City, National Capital Region, Philippines Career Professionals, Inc. Full timeJob Title: Application / Customer Support ManagerAs a key member of our team at Career Professionals, Inc., the Application / Customer Support Manager will be responsible for ensuring exceptional client satisfaction and experience.Key Responsibilities:Main point of contact for client concerns and issuesManage and deliver fixes and solutions within agreed...
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Application Support Manager
5 months ago
Makati, Philippines Career Professionals, Inc. Full timeMain Job Purpose: Coordinate with teams and resolve all complex application and system issues. Design and maintain expertise in the flow of application processes and systems related to the company. Administer and resolve application issues, provide updates, and perform root cause analysis. Plan execute books and implement applications and configuration...
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Application / Customer Support Specialist
1 week ago
Makati City, National Capital Region, Philippines Career Professionals, Inc. Full timeJob Functions:• Manage client concerns and ensure timely resolution.• Oversee the delivery and timeline of fixes, maintaining open communication with clients and management.• Build and maintain strong relationships with clients, providing proactive status updates and ensuring alignment with service promises.• Serve as a subject matter expert for...
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Application Support Manager
4 months ago
Makati, Philippines Career Professionals, Inc. Full timeMain Job Purpose: Coordinate with teams and resolve all complex application and system issues. Design and maintain expertise in the flow of application processes and systems related to the company. Administer and resolve application issues, provide updates, and perform root cause analysis. Plan execute books and implement applications and configuration...
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Application Support Manager
4 months ago
Makati, Philippines Career Professionals, Inc. Full timeMain Job Purpose:Coordinate with teams and resolve all complex application and system issues.Design and maintain expertise in the flow of application processes and systems related to the company.Administer and resolve application issues, provide updates, and perform root cause analysis.Plan execute books and implement applications and configuration change...
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Customer Support Manager
3 months ago
Makati, Philippines Career Professionals Inc Full timeWe are seeking a highly skilled Customer Support Manager with experience in financial services and banking. The ideal candidate will have a strong background in managing software licenses, client relationships, and change order requests. Certification in ITIL V3 and/or V4 is essential for this role, ensuring best practices in IT service management.Key...
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Application Support Specialist
3 weeks ago
Makati City, National Capital Region, Philippines Career Professionals, Inc. Full timeJob Title: Application Support OfficerAt Career Professionals, Inc., we are seeking a highly skilled and experienced Application Support Officer to join our team.Job SummaryThe successful candidate will be responsible for providing technical support and maintenance for our company's applications and systems. This includes coordinating with teams to resolve...
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Mobile Applications Technical Support
3 weeks ago
Makati, Philippines Hunter's Hub, Inc. Full timeQualifications:· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego) · Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego)· Experience working with...
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Mobile Applications Technical Support
3 weeks ago
Makati, Philippines Hunter's Hub, Inc. Full timeQualifications: · At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego) · Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego) · Experience working with...
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Application Support Specialist
3 weeks ago
Makati City, National Capital Region, Philippines Career Professionals, Inc. Full timeMain Responsibilities:As a key member of our team, you will be responsible for coordinating with various teams to resolve complex application and system issues. This will involve designing and maintaining expertise in application processes and systems, as well as administering and resolving application issues, providing updates, and performing root cause...
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Mobile Applications Technical Support
3 weeks ago
Makati, Philippines Hunter's Hub, Inc. Full timeQualifications: · At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego) · Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego) · Experience working with...
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Application Support Specialist
1 week ago
Makati City, National Capital Region, Philippines Career Professionals, Inc. Full timeJob Purpose:As a key member of our team at Career Professionals, Inc., you will be responsible for coordinating with various teams to resolve complex application and system issues. Your expertise will be crucial in maintaining the flow of application processes and systems, ensuring optimal quality assurance for all applications. Key responsibilities include...
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Industrial Support Field Service Specialist
3 weeks ago
Makati City, National Capital Region, Philippines Industrial Support Full timeIndustrial Support is seeking a highly skilled Field Service Technician to join our team. The ideal candidate will have a strong background in electromechanical technology and be well-versed in basic English language skills. Responsibilities include performing mechanical, hydraulic, and electronic/electrical testing, installation, and repair of cranes, as...
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Customer Support Manager
3 weeks ago
Makati City, National Capital Region, Philippines Cobden & Carter International Full time{"h1": "Customer Support Manager Job Description", "p": "At Cobden & Carter International, we are seeking a highly skilled Customer Support Manager to join our team. The successful candidate will be responsible for managing the delivery of customer support services, ensuring timely and effective resolution of customer issues, and maintaining strong...
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Customer Support Manager
1 month ago
Makati, Philippines Career Professionals, Inc. Full timeJOB DESCRIPTION:The candidate will be assigned as a manager to a project under Maintenance Agreement. Will be the main point person for any client concerns in the project Manage the delivery / time line of the fixes. Maintains / Builds good relationship with client Pro-actively provides status report to client and to SXI management Acts as a...
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Customer Support Manager
1 month ago
Makati, Philippines Career Professionals, Inc. Full timeJOB DESCRIPTION: The candidate will be assigned as a manager to a project under Maintenance Agreement. Will be the main point person for any client concerns in the project Manage the delivery / time line of the fixes. Maintains / Builds good relationship with client Pro-actively provides status report to client and to SXI management Acts...
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Customer Support Manager
1 month ago
Makati, Philippines Career Professionals, Inc. Full timeJOB DESCRIPTION: The candidate will be assigned as a manager to a project under Maintenance Agreement. Will be the main point person for any client concerns in the project Manage the delivery / time line of the fixes. Maintains / Builds good relationship with client Pro-actively provides status report to client and to SXI management Acts...
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Mobile Applications Technical Support Specialist
3 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob Title: Mobile Applications Technical SupportAt Hunter's Hub, Inc., we are seeking a highly skilled and experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support, with a focus on mobile applications or digital banking.Key Responsibilities:Provide technical support for the Chinabank...