Customer Support Director

4 weeks ago


Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time
Job Overview:
The Customer Support Manager will be responsible for overseeing the delivery of high-quality customer support services to clients. This role requires excellent communication and problem-solving skills, as well as the ability to manage multiple projects simultaneously.

Key Responsibilities:
• Manage a team of customer support specialists to ensure timely and effective issue resolution
• Collaborate with clients to understand their needs and develop customized support plans
• Proactively identify and mitigate potential issues to prevent customer dissatisfaction
• Develop and implement processes to improve customer satisfaction and loyalty
• Ensure that all customer support activities are aligned with company goals and objectives

Requirements:
• 5+ years of experience in customer support or a related field
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Experience with project management tools and methodologies

What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

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