Quality Analyst
2 weeks ago
About the job: Quality Analyst - Travel Sales (Cebu) | Onsite
Nature Of the Account: Travel Sales
Start Date: ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule | Rest Days: Night Shift
Educational Requirement: At least 2nd year completed
Work Experience:
2 to 4 years of overall experience with 1 to 2 years experience in providing quality monitoring feedbacks in call centre sales domain
Responsibilities:
Monitoring and Evaluation: Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures.
Data Analysis and Reporting: Analyzing call and interaction data to identify trends, performance gaps, and areas for improvement. This includes compiling and tracking performance metrics and preparing detailed reports for management.
Coaching and Feedback: Providing actionable feedback and coaching to call center agents based on quality monitoring findings to help them improve their performance and address specific areas for development.
Quality Improvement Initiatives: Collaborating with supervisors and management to develop and implement quality improvement initiatives, identify training needs, and assist in developing training programs.
-
Quality Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per yearAbout the job: Quality Analyst - Travel Sales (Cebu City) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience:2 to 4 years of overall experience with 1 to 2 years experience...
-
Quality Assurance Analyst
4 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱300,000 - ₱340,000 per yearQualification:At least 2 years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domain will doGood communication skills2 years vocational or College GraduateJob Type: Full-timePay: Php30, Php34,000.00 per monthBenefits:Company Christmas giftHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent...
-
Quality Assurance
2 weeks ago
Cebu City, Philippines The HIRD Full timeQuality Assurance / QA Analyst The HIRD, Cebu, Central Visayas, Philippines Qualifications: At least 2nd year completed in college or a College Graduate Minimum of 2 to 4 years of experience as a QA Analyst in a BPO setup 1-2 years of experience in providing quality monitoring feedback in call centre sales domain Excellent communication and analytical skills...
-
Quality Analyst
2 weeks ago
Metro Cebu, Philippines Lexmark Full time ₱900,000 - ₱1,200,000 per yearLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...
-
BPO Quality Assurance Analyst
2 weeks ago
Cebu, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Shifting schedules Educational Requirement: 2nd year completed / College Graduate Work Experience: At least 2+ years experience as QA Analyst in a BPO setup...
-
Quality Auditing Analyst
2 weeks ago
Cebu City, Philippines JobsAvenuePH Full timeOverview About the Role: We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience. Key Responsibilities Monitor inbound and outbound calls, chat,...
-
Quality Analyst
2 weeks ago
Cebu, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Onsite (Cebu City) Shift Schedule: 24x7 Shifting Schedule Role Requirements: > 2nd year completed (no back subjects) / College Graduate > At least 2+ years of experience as a QA Analyst in BPO (retail account exp is an advantage) > Good communication skills > Preferably can start on October 2, 2025
-
Call Center Quality Analyst
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
-
Call Center Quality Analyst
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
-
We're Hiring- Quality Analyst
1 week ago
Cebu City, Central Visayas, Philippines Planas chuliganas Full time ₱15,000 - ₱30,000 per yearAbout the RoleWe're looking for a Quality Analyst who's ready to take the lead in driving excellence and continuous improvement across our operations. This is more than just a scoring role — we're seeking someone who can analyze trends, identify strengths and weaknesses, and recommend actionable solutions to elevate the overall quality performance of the...