BPO Quality Analyst
4 days ago
About the job BPO Quality Analyst - Cebu City Position: Quality Analyst - Travel Sales (Cebu) | Onsite Account Type: Travel Sales Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift & Rest Days: Night Shift Educational Qualification: At least a second-year college student or higher Work Experience: 2 to 4 years of overall experience 1 to 2 years of experience in providing quality monitoring feedback within a call center sales environment Key Responsibilities: Monitoring & Evaluation: Listen to live, recorded, or side‑by‑side calls, as well as review other customer interactions (email, chat, social media), to assess agent performance based on predefined scorecards or criteria. Focus areas include demeanor, technical accuracy, customer service skills, and compliance with policies and procedures. Data Analysis & Reporting: Examine call and interaction data to identify trends, performance gaps, and improvement opportunities. Compile and track performance metrics, and prepare comprehensive reports for management review. Coaching & Feedback: Deliver constructive feedback and coaching to call center agents based on quality assessments, helping them enhance their skills and address specific development needs. Quality Improvement: Work closely with supervisors and management to develop and implement quality enhancement initiatives, identify training requirements, and support the creation of training programs. #J-18808-Ljbffr
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Quality Assurance/QA Analyst
3 weeks ago
Cebu City, Philippines The Hird Corp. Full timeQualifications At least 2nd year completed in college or a College Graduate Minimum of 1-2 years of experience as a QA Analyst in a BPO setup (retail domain preferred, but open to any domain) Strong understanding of quality monitoring processes and performance metrics Excellent communication and analytical skills Detail-oriented with the ability to provide...
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BPO Quality Assurance Analyst
3 weeks ago
Cebu, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Shifting schedules Educational Requirement: 2nd year completed / College Graduate Work Experience: At least 2+ years experience as QA Analyst in a BPO setup...
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BPO Quality Analyst
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per yearAbout the job: Quality Analyst - Travel Sales (Cebu) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience:2 to 4 years of overall experience with 1 to 2 years experience in...
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BPO Quality Analyst
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱216,000 - ₱420,000 per yearPosition: Quality Analyst - Travel Sales (Cebu) | OnsiteAccount Type: Travel Sales Start Date: ASAPSupport Type: Voice Work Arrangement: 100% Onsite (Cebu) Shift & Rest Days: Night Shift Educational Qualification: At least a second-year college student or higher Work Experience: 2 to 4 years of overall experience1 to 2 years of experience in providing...
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Quality Analyst
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱240,000 per yearPosition: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: RetailStart Date: August 15Support Type: Voice SupportWork Arrangement: Fully Onsite in CebuShift Schedule & Rest Days: 24/7 coverageEducational Requirement: Undergraduate or college graduateWork Experience:Minimum of 2+ years as a QA Analyst within a BPO environment, preferably in the retail...
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Quality Assurance
1 week ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Ecommerce (Cebu) | Onsite Nature Of the Account: Ecommerce Start Date: ASAP Type of Support: Non-voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest days: 24x7 Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: At least 2+ years experience as QA Analyst in...
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Quality Assurance
3 weeks ago
Cebu, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Ecommerce (Cebu) | Onsite Nature Of the Account: Ecommerce Start Date: ASAP Type of Support: Non-voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest days: 24x7 Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: At least 2+ years experience as QA Analyst in...
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Quality Assurance Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱300,000 - ₱340,000 per yearQualification:At least 2 years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domain will doGood communication skills2 years vocational or College GraduateJob Type: Full-timePay: Php30, Php34,000.00 per monthBenefits:Company Christmas giftHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent...
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BPO Operations Quality Analyst
3 weeks ago
Cebu City, Philippines micro1 Full timeOverview Job Title: BPO Operations Quality Analyst (Voice Account) - Cebu City (100% Onsite) Job Type: Full-Time Location: Cebu City (100% Onsite) Responsibilities Monitor live, recorded, or side-by-side calls and review customer interactions (including email, chat, and social media) to assess agent performance against established quality scorecards....
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Quality Assurance
3 weeks ago
Cebu City, Philippines The HIRD Full timeQuality Assurance / QA Analyst The HIRD, Cebu, Central Visayas, Philippines Qualifications: At least 2nd year completed in college or a College Graduate Minimum of 2 to 4 years of experience as a QA Analyst in a BPO setup 1-2 years of experience in providing quality monitoring feedback in call centre sales domain Excellent communication and analytical skills...
