Call Center Quality Analyst
5 days ago
Call Center Quality Analyst - (Cebu) | Onsite About the job Call Center Quality Analyst - (Cebu) | Onsite Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Work Setup: Fully Onsite in Cebu Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other domain Key Responsibilities: Monitoring & Evaluation: Listen to live, recorded, or side-by-side calls and review customer interactions across email, chat, and social media channels to assess agent performance based on established scorecards or rubrics. Evaluate factors such as demeanor, technical accuracy, customer service skills, and compliance with policies and procedures. Data Analysis & Reporting: Analyze interaction data to identify trends, performance gaps, and areas needing improvement. Compile and monitor performance metrics and prepare detailed reports for management review. Coaching & Feedback: Deliver actionable feedback and coaching to call center agents based on quality assessments to enhance their performance and address specific development areas. Quality Improvement Initiatives: Work with supervisors and management to develop and implement quality enhancement programs, identify training needs, and assist in designing relevant training activities. #J-18808-Ljbffr
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Call Center Quality Analyst
3 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱12,000 - ₱30,000 per yearPosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
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Call Center Quality Analyst
4 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
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Call Center Quality Analyst
4 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
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Call Center Representative
3 weeks ago
Cebu City, Philippines JobsAvenuePH Full timeYour responsibilities include answering calls, troubleshooting issues, processing requests, and maintaining professionalism in all interactions. No prior experience is required—we provide comprehensive training to equip you with the skills needed to succeed in the BPO industry. Apply now before our ramp season and boost your chances of becoming an SME,...
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Work From Home
2 weeks ago
Cebu City, Philippines One Call Away Full time*Call Center Position WFH, Cold Call Appointment Setting Job Description:* *Job Title:* Appointment Setter (Remote) *Key Responsibilities:* - Make outbound calls to potential customers to set appointments for sales or services - Utilize persuasive communication skills to engage prospects and schedule meetings - Meet or exceed monthly appointment setting...
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Quality Analyst
7 days ago
Cebu City, Philippines Datamatics CMS PH Full timeThe Quality Analyst works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues. Will work as a team member in determining departmental needs and serves as a resource for the Associates and Management Team. Provides Quality, Training and coaching for the...
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Call Center Representative
1 week ago
Quezon City, National Capital Region, Philippines One Call Solutions Full time ₱180,000 - ₱276,000 per yearWelcome to One Call Solutions, a premier in-house contact center strategically located in the heart of Davao City. We are founded on the principle that exceptional client outcomes are a direct result of a supported, dedicated, and empowered team. As an "in-house" company, we operate as the dedicated, internal customer and operational support team for our...
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Quality Analyst
3 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱216,000 per yearAbout the job: Quality Analyst - Travel Sales (Cebu City) | OnsiteNature Of the Account: Travel SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...
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BPO Quality Analyst
3 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱216,000 - ₱420,000 per yearPosition: Quality Analyst - Travel Sales (Cebu) | OnsiteAccount Type: Travel Sales Start Date: ASAPSupport Type: Voice Work Arrangement: 100% Onsite (Cebu) Shift & Rest Days: Night Shift Educational Qualification: At least a second-year college student or higher Work Experience: 2 to 4 years of overall experience1 to 2 years of experience in providing...
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BPO Quality Analyst
5 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job BPO Quality Analyst - Cebu City Position: Quality Analyst - Travel Sales (Cebu) | Onsite Account Type: Travel Sales Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift & Rest Days: Night Shift Educational Qualification: At least a second-year college student or higher Work Experience: 2 to 4 years of overall experience 1 to 2 years of...