Team Manager BPO

3 days ago

Pasig, Philippines Offshore Business Processing Full time

Do you have leadership/supervisory experience in a BPO environment/freight forwarding company? Build an incredible team here at OBP. APPLY nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelops and maintains an energetic, high-performance company culture that inspires employee commitment, implement Reward and Recognition programs that drive key behaviors and motivate employeesProvides work direction of all Team Leads on enhancing organization performance and career progression Manages the day to day operations of the accounts of the companyManages the staffing level to ensure that staffing needs to meet business requirementsManages and coordinates workflow to achieve established business targets and objectives.Develops action plan, key projects and initiatives to bridge gaps.Ensures that all performance and service standards are met in the areas of quality, processing time and productivityAttends regular meetings with management to improve productivity, product knowledge, and customer satisfactionDelivers complex client engagements that help identify, design, and implement creative business solutions for the companySubmits weekly and monthly reports to the client and operations manager.Addresses the team’s needs and concerns, performance and motivation issues, and conflicts.Partners with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company’s business strategiesEnhances overall value by assessing service level operation efficiencies and streamlining processes to ensure that our requirements are met in a cost-effective mannerKeeps customer needs at the forefront of all business strategies, initiatives, and decisions and evaluate all actions in terms of their value to the customerUnderstands the customer service level agreements as assignedRequirementsAt least 2 years of experience in the same job functionsPossesses excellent communication skills: listening, verbal and written. Proficient in MS Office,Strong Powerpoint and Excel skillsDemonstrated ability to implement and develop strategies, build action plans and set goalsPossesses excellent reporting skillsPrevious leadership/supervisory experience in a BPO environment/freight forwarding companyProven innovative problem-solving abilities and decision making skills required, in addition to prioritization and planning skillsDemonstrated ability to deal with issues involving clientsDemonstrated experience in handling complex employee issuesMust know how to mentor staffMust be extremely knowledgeable of process and client managementMust have experience in developing business processes leading to increased operational efficiencyExhibits good understanding of statistical reports, workforce management and staffingWilling and able to work on a shifting schedule and holiday

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