Chat Monitoring Admin

5 days ago

Cebu, Philippines TASQ Staffing Solutions Full time

Chat Monitoring Admin (Cebu) | Onsite
Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

The Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance and productivity. The Chat Monitoring Admin plays a key role in maintaining efficient workflow, ensuring customer satisfaction, and supporting the overall quality of chat operations.

Benefits:

Upon regularization:
- 10 VL, 10 SL, 5EL
- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)

Responsibilities:

Manage and distribute incoming chats to the appropriate agents or teams.
Monitor real-time chat activity to ensure timely responses and service level compliance.
Track agent availability, workload, and chat handling efficiency.
Identify and escalate issues such as delays, system errors, or service gaps.
Prepare daily, weekly, and monthly reports on chat performance, productivity, and quality.
Provide recommendations for process improvements based on monitoring insights.
Collaborate with HR, team leaders, and management to align on staffing and performance goals.
Requirements: 2 to 4 years of relevant experience

  • Chat Monitoring Admin

    1 week ago

    Cebu City, Central Visayas, Philippines HOLIDAY FACTORY PACKAGE TOUR OPERATOR INC Full time ₱600,000 - ₱1,200,000 per year

    Job Summary – Chat Monitoring AdminThe Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance and...

  • Chat Monitor Admin

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Full time ₱80,000 - ₱120,000 per year

    Job Title: Chat Monitoring AdminWork Setup: Onsite (Cebu City)Shift: No Fixed Schedule/ShiftingRequirements: 2 to 4 years of relevant experience as a Chat Monitoring Admin in BPOCan start immediatelyBenefits, upon regularization:10 VL, 10 SL, 5ELHMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)Responsibilities:Manage and distribute...

  • BPO Chat Monitoring Admin

    5 days ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    About the Position: Chat Monitoring Admin (Cebu) | Onsite Work Arrangement: Onsite (Cebu City) Shift: No fixed schedule The Chat Monitoring Admin is responsible for overseeing the assignment, tracking, and reporting of all customer chat interactions. This role ensures chats are properly routed to available agents, monitors service levels and response...

  • Admin Staff

    5 days ago

    Cebu, Philippines People Pro Solutions Full time

    Job Title: Admin Staff Location: Talamban, Cebu City Employment Type: Full-Time / About Sean English Academy: At Sean English Academy, we are passionate about delivering quality English education to students of all ages. Our goal is to create a supportive learning environment that inspires confidence and communication skills. We’re seeking a reliable...

  • Live Chat

    11 hours ago

    Cebu City, Central Visayas, Philippines STAFFVIRTUAL Full time ₱150,000 - ₱250,000 per year

    Job Title: ​Live Chat / Customer Service Associate (Cebu - Remote)About the Client: ​A​ fast-growing US-based Daily Fantasy Sports platform that offers fans an interactive and engaging way to play and win. Theyre focused on innovation, real-time gameplay, and delivering an exceptional user experience.Overview: Were looking for a Customer Service...

  • Chat Support Agent

    2 days ago

    Cebu City, Central Visayas, Philippines Gree9 PH Inc Full time ₱160,000 - ₱240,000 per year

    Location: 20th Floor, 1Nito TowerSchedule: Full-Time Onsite | Shifting | 24/7 OperationsSalary: starting at Php16,000 – Php20,000 by 6 monthsIncrease: Up to Php4,000 raise within 6 monthsBenefits:HMO after probation (₱110,000 per illness/year)13th-month pay based on adjusted salary Copy-Paste Data Accurately – Extract and transfer customer details from...

  • Live Chat

    11 hours ago

    Cebu City, Central Visayas, Philippines STAFFVIRTUAL (a brand of Virtoren Services, Inc.) Full time ₱276,000 - ₱312,000 per year

    Job Title: ​Live Chat / Customer Service Associate (Cebu - Remote)About the Client: ​A​ fast-growing US-based Daily Fantasy Sports platform that offers fans an interactive and engaging way to play and win. Theyre focused on innovation, real-time gameplay, and delivering an exceptional user experience.Overview: Were looking for a Customer Service...

  • Chat Moderator

    1 week ago

    Cebu City, Central Visayas, Philippines Evolution Full time ₱250,000 - ₱500,000 per year

    Company Description Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are global developer and provider of innovative products and services for online casino entertainment.Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an...

  • HR and Admin Officer

    2 days ago

    Cebu City P, Philippines Maxbuild Construction Engineering Solutions Full time ₱15,000 - ₱218,500 per year

    JOB SUMMARY:Responsible for the implementation and monitoring of employee benefits and administrative tasks pertaining to processing of company vehicle's registration, licenses and insurances; company property insurances; permits and clearances. Ensures proper documentation and monitoring of all administrative processes at all times.SPECIFIC DUTIES AND...

  • HR and Admin Staff

    10 hours ago

    Cebu City P, Philippines Maxbuild Construction Engineering Solutions Full time ₱192,000 - ₱204,000 per year

    JOB SUMMARY:Responsible for the implementation and monitoring of employee benefits and administrative tasks pertaining to processing of company vehicle's registration, licenses and insurances; company property insurances; permits and clearances. Ensures proper documentation and monitoring of all administrative processes at all times.SPECIFIC DUTIES AND...