BPO Chat Monitoring Admin

Work Setup: Onsite (Cebu City)Shift:No Fixed ScheduleThe Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance...

OverviewAbout the Position: Chat Monitoring Admin (Cebu) | OnsiteWork Arrangement: Onsite (Cebu City)Shift: No fixed scheduleResponsibilitiesManage and assign incoming chats to the appropriate agents or teams.Observe live chat activity to ensure prompt responses and adherence to service levels.Track agent availability, workload, and chat handling...

Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule The Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate...

Chat Monitoring Admin (Cebu) | Onsite Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule The Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time,...

Job Title: Admin Staff Location: Talamban, Cebu City Employment Type: Full-Time / About Sean English Academy: At Sean English Academy, we are passionate about delivering quality English education to students of all ages. Our goal is to create a supportive learning environment that inspires confidence and communication skills. We’re seeking a reliable...

About the job: Quality Analyst - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Shifting schedules Educational Requirement: 2nd year completed / College Graduate Work Experience: At least 2+ years experience as QA Analyst in a BPO setup...

About the job: Quality Analyst - Ecommerce (Cebu) | Onsite Nature Of the Account: Ecommerce Start Date: ASAP Type of Support: Non-voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest days: 24x7 Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: At least 2+ years experience as QA Analyst in...

Deliver Exceptional Customer ExperiencesJob Description:Utilize customer interaction skills to provide top-notch support via chatCultivate strong relationships with customers through effective communication and issue resolutionKey Qualifications:At least 6 months of experience in BPO handling international accountsHigh school diploma or equivalent...

OverviewWe are currently seeking a Customer Service Representative for a non-voice, chat-based sales account. This role is ideal for individuals with strong communication skills and a proven ability to convert conversations into successful sales, all in a fast-paced, customer-focused environment.Key ResponsibilitiesEngage with customers through live chat to...

We are currently seeking a Customer Service Representative for a non-voice, chat-based sales account. This role is ideal for individuals with strong communication skills and a proven ability to convert conversations into successful sales, all in a fast-paced, customer-focused environment. Key Responsibilities: - Engage with customers through live chat to...