BPO Chat Monitoring Admin

5 days ago


Cebu, Philippines TASQ Staffing Solutions Full time

About the Position: Chat Monitoring Admin (Cebu) | Onsite

Work Arrangement: Onsite (Cebu City)

Shift: No fixed schedule

The Chat Monitoring Admin is responsible for overseeing the assignment, tracking, and reporting of all customer chat interactions. This role ensures chats are properly routed to available agents, monitors service levels and response times in real-time, and produces reports to assess performance and productivity. The Chat Monitoring Admin plays a vital role in maintaining workflow efficiency, enhancing customer satisfaction, and supporting the overall quality of chat operations.

Responsibilities:

- Manage and assign incoming chats to the appropriate agents or teams.

- Observe live chat activity to ensure prompt responses and adherence to service levels.

- Track agent availability, workload, and chat handling efficiency.

- Detect and escalate issues such as delays, system errors, or service gaps.

- Generate daily, weekly, and monthly reports on chat performance, productivity, and quality metrics.

- Offer recommendations for process improvements based on monitoring data.

- Work closely with HR, team leaders, and management to align staffing and performance objectives.

Qualifications:

- 2 to 4 years of relevant experience

Benefits:

- Upon regularization:

- 10 VL (Vacation Leaves), 10 SL (Sick Leaves), 5 EL (Emergency Leaves)

- HMO health insurance starting from the 4th month (coverage for the employee and one dependent at no cost)


  • Chat Monitor Admin

    1 week ago


    Cebu City, Central Visayas, Philippines TASQ Full time ₱80,000 - ₱120,000 per year

    Job Title: Chat Monitoring AdminWork Setup: Onsite (Cebu City)Shift: No Fixed Schedule/ShiftingRequirements: 2 to 4 years of relevant experience as a Chat Monitoring Admin in BPOCan start immediatelyBenefits, upon regularization:10 VL, 10 SL, 5ELHMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)Responsibilities:Manage and distribute...


  • Cebu City, Central Visayas, Philippines HOLIDAY FACTORY PACKAGE TOUR OPERATOR INC Full time ₱600,000 - ₱1,200,000 per year

    Job Summary – Chat Monitoring AdminThe Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance and...


  • Cebu, Philippines TASQ Staffing Solutions Full time

    Chat Monitoring Admin (Cebu) | Onsite Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule The Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time,...

  • Admin Staff

    5 days ago


    Cebu, Philippines People Pro Solutions Full time

    Job Title: Admin Staff Location: Talamban, Cebu City Employment Type: Full-Time / About Sean English Academy: At Sean English Academy, we are passionate about delivering quality English education to students of all ages. Our goal is to create a supportive learning environment that inspires confidence and communication skills. We’re seeking a reliable...


  • Cebu City, Philippines JKILC Full time

    COMPANY PROFILE: Founded in 1999, this business process outsourcing company offers services in all facets of business solutions, CRM, and supply chain management. Position: Chat and Email Support Company Industry: BPO/IT Company Work Location: Cebu IT Park Work Schedule: Weekends Off (Start of shift is 5PM) Salary: Negotiable depending on years of working...


  • Cebu City, Philippines HRTX Full time

    This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...


  • Cebu City, Philippines HRTX Full time

    This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...


  • Cebu City, Central Visayas, Philippines JK Network Services Full time

    COMPANY PROFILE: Founded in 1999, this business process outsourcing company offers services in all facets of business solutions, CRM, and supply chain management.Position: Chat and Email SupportCompany Industry: BPO/IT CompanyWork Location: Cebu IT ParkWork Schedule: Weekends Off (Start of shift is 5PM)Salary: Negotiable depending on years of working...


  • Cebu City, Philippines HR TechX Corp. Full time

    This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...

  • HR-Admin Assistant

    7 days ago


    Cebu City, Central Visayas, Philippines HOLIDAY FACTORY PACKAGE TOUR OPERATOR INC Full time ₱250,000 - ₱350,000 per year

    Job Title: HR-Admin AssistantJob Summary:We are seeking a reliable and organized HR-Admin Assistant to provide comprehensive support to the Human Resources and Administrative functions of the company. The HR-Admin Assistant will be responsible for assisting in recruitment, employee records management, timekeeping, and general administrative tasks to ensure...