Call Center Helpdesk Operations Manager

Helpdesk Manager (Admin)Job ID237606Posted12-Sep-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Makati City - National Capital Region - PhilippinesAbout the Role:As a CBRE Customer Service Supervisor, you will be responsible for overseeing the daily operations of the customer service center. This job is part of...

About the job Helpdesk Operations Manager (Makati) | Onsite Location: Makati Schedule: Dayshift Requirements: Startup BPO operations Will manage 10HC Helpdesk Support (wave1) At least 5years experience as Technical Operations Manager (BPO) Knowledgeable with Payment eco system, cybersecurity, tech support and product services development

Setup: On-site in Makati Schedule: Dayshift Requirements: > Must have experience in Startup BPO operations as a TOM > At least 5 years of experience as Technical Operations Manager (BPO) > Has experience managing 10+HCs of Helpdesk Support > Knowledgeable with Payment ecosystem, cybersecurity, tech support, and product services development (FinTech)

Position Accountability Statement: The Helpdesk Specialist is accountable for the accurate implementation of member's healthcare benefit policies at the assigned helpdesk oce focusing on utilization management, the delivery of superior customer service at all times, and supporting steerage and primary care network (PCN) initiatives to enhance healthcare...

Responsibilities:Provide 1st& 2nd Level IT support to stores and support groups via phone and in person.POS software and hardware, EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems, Printer Fleet and more.Maintain issues via call logging system and ensure it is complete and up to date. Support other IT teams with new projects as...

Project Manager – Call Center & Payments About the Role: We are seeking an experienced Project Manager with a strong background in call center operations , payment products , and CRM systems (HubSpot required) to support a strategic client engagement. This role involves leading a full assessment and enhancement of the client's customer service...

Must have at least 5 years experience of BPO helpdesk operations managementMust be open to manage start up BPO/ Wave 1 operationsMust be customer service orientedKnowledge / exposure with digital payment services, digital transformation services is a plusMust be willing to work in MakatiMust be willing to work on a day-shift scheduleJob Type: Full-timePay:...

We are seeking an experienced Project Manager with a strong background in call center operations, payment products, and CRM systems (HubSpot required) to support a strategic client engagement. This role involves leading a full assessment and enhancement of the client's customer service infrastructure, including IVR system optimization, agent enablement and...

About the Role:We are seeking an experienced Project Manager with a strong background in call center operations, payment products, and CRM systems (HubSpot required) to support a strategic client engagement. This role involves leading a full assessment and enhancement of the client's customer service infrastructure, including IVR system optimization, agent...

About the Role We are seeking an experienced Project Manager with a strong background in call center operations , payment products , and CRM systems (HubSpot required) to support a strategic client engagement. This role involves leading a full assessment and enhancement of the client's customer service infrastructure , including IVR system optimization ,...