Call Center Helpdesk Operations Manager

Helpdesk Manager (Admin)Job ID237606Posted12-Sep-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Makati City - National Capital Region - PhilippinesAbout the Role:As a CBRE Customer Service Supervisor, you will be responsible for overseeing the daily operations of the customer service center. This job is part of...

Responsibilities Understand all systems supported by the company help desk in order to manage internal help desk operations as an IT helpdesk admin. Manage the help desk office IT environment in the Philippines branch to ensure a stable and secure environment for the helpdesk. Manage and operate the CRM system used in the help desk to improve productivity...

Job Title: Operations ManagerThis role requires a seasoned leader to oversee the day-to-day operations of our call center. Key responsibilities include driving Quality Assurance (QA) initiatives, providing coaching and training to team members, and ensuring operational excellence.Main Objectives:To develop and implement comprehensive QA programs aligned with...

About the job Helpdesk Operations Manager (Makati) | Onsite Location: Makati Schedule: Dayshift Requirements: Startup BPO operations Will manage 10HC Helpdesk Support (wave1) At least 5years experience as Technical Operations Manager (BPO) Knowledgeable with Payment eco system, cybersecurity, tech support and product services development

Company DescriptionThis is a full-time remote role for a Call Center Specialist at Safe Funds Inc. The role will involve providing customer support, handling communication with clients, managing customer service inquiries, working in contact centers, and utilizing computer literacy skills.Role DescriptionThis is a full-time remote role for a Call Center...

Setup: On-site in Makati Schedule: Dayshift Requirements: > Must have experience in Startup BPO operations as a TOM > At least 5 years of experience as Technical Operations Manager (BPO) > Has experience managing 10+HCs of Helpdesk Support > Knowledgeable with Payment ecosystem, cybersecurity, tech support, and product services development (FinTech)

About the RoleWe are looking for detail-oriented and customer-focused Non-Voice Call Center Representatives to join our team. In this role, you will provide support through chat, email, and other written communication channels—helping customers with their inquiries, resolving issues, and ensuring excellent customer experience without phone interaction.Key...

Position Accountability Statement: The Helpdesk Specialist is accountable for the accurate implementation of member's healthcare benefit policies at the assigned helpdesk oce focusing on utilization management, the delivery of superior customer service at all times, and supporting steerage and primary care network (PCN) initiatives to enhance healthcare...

Must have at least 5 years experience of BPO helpdesk operations managementMust be open to manage start up BPO/ Wave 1 operationsMust be customer service orientedKnowledge / exposure with digital payment services, digital transformation services is a plusMust be willing to work in MakatiMust be willing to work on a day-shift scheduleJob Type: Full-timePay:...

Responsibilities:Provide 1st& 2nd Level IT support to stores and support groups via phone and in person.POS software and hardware, EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems, Printer Fleet and more.Maintain issues via call logging system and ensure it is complete and up to date. Support other IT teams with new projects as...