Call Center Team Lead

2 weeks ago

Makati, Philippines Marie France Group of Companies Full time

The Call Center Team Lead shall oversee the section in ensuring the efficiency of the Customer Success Specialists in handling all social media inquiries, and telephone inquiries and converting the acceptable number of inquiries into actual bookings and shows. JOB DESCRIPTION Spearheaded the telemarketing function of the Call Center Section in accepting and handling all calls and inquiries through social media apps and converting them into actual consultations. Responsible for accepting and handling calls and inquiries as part of the Call Center team. Monitors the performance of assigned Customer Success Specialists and endorses their concerns to the QA Officer. Informs the Customer Success Specialists about the following: systems updates, new policies, and procedures, upcoming promos, discounts and advertisements, treatment machine schedules, and schedules of Consultants, Dermatologists, and Doctors. Manages the timekeeping and scheduling of all assigned Customer Success Specialists including shifting, leaves, change in work schedules, overtime, etc. Prepares report updates for submission to Management. Coordinates with the Operations Officers in charge of the account regarding problems encountered. Closely coordinates with the QA Officer to determine the impact/success ratio of advertisements released based on the number of inquiries received. Oversees the team’s targets and ensures that all the Customer Success Specialists contribute to achieving the team’s overall goal. Conducts regular coaching with the Customer Success Specialists to ensure compliance and quality are achieved. Manages the manpower schedules and ensures that there are enough Customer Success Specialists at any given time (regular working days and holidays) QUALIFICATIONS College graduate of any four (4) year course with at least four (4) years of work experience in telemarketing and/or customer service computer literate and should have excellent communication skills can communicate across all levels in the organization strong leadership skills with a pleasant voice and pleasing personality. SENIORITY LEVEL Mid-Senior level EMPLOYMENT TYPE Full-time JOB FUNCTION Customer Service, Marketing, and Administrative INDUSTRIES Wellness and Fitness Services #J-18808-Ljbffr

  • Call Center Representative

    3 days ago

    Makati, Philippines Lexie Staffing Business Full time

    We are seeking a motivated and customer-focused Call Center Representative to join our team. In this role, you will handle inbound and/or outbound customer calls, provide information, resolve issues, and ensure a high level of customer satisfaction. You will serve as the voice of the company, representing our brand with professionalism and empathy.

  • Call Center Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time ₱200,000 - ₱250,000 per year

    Are you a motivated and customer-focused individual looking for an exciting career opportunity in a dynamic call center environment? Do you have at least 6 months of related experience and can start ASAP? If so, we want to hear from youWe are currently seeking enthusiastic and skilled Call Center Agents to join our expanding team in Makati, Metro Manila. We...

  • Call Center Agent

    3 days ago

    Makati, Philippines Lexie Staffing and Business Consulting Full time

    We are looking for a Call Center Representative to manage inbound and/or outbound calls in a professional, fast-paced environment. The ideal candidate will handle customer inquiries, complaints, and support issues efficiently, aiming for high customer satisfaction and quality service delivery.

  • Call Center Agent

    4 weeks ago

    Makati, Philippines Metacom Business Process Outsourcing Solution Inc. Full time

    Provide exceptional customer service by handling inbound and outbound calls. Assist customers with inquiries, requests, and complaints in a professional manner. Document all interactions and update customer records accurately. Collaborate with team members to achieve performance targets. Participate in training and development programs to enhance skills....

  • Call Center Specialist

    4 weeks ago

    Makati, Philippines Cyberbracker career Full time

    this job is a full-time remote role for a Call Center Specialist at Sale Funds Inc. The role will involve providing customer support, handling communication with clients, managing customer service inquiries, working in contact centers, and utilizing computer literacy skills. the qualifications of this job is by the following: -Stong Customer Support and...

  • Call Center Agent

    2 weeks ago

    Makati, Philippines Metacom Full time

    We are mass hiring Call Center Agents in Makati Site! Earn Up to 20K Monthly. Open for applicants with NO BPO EXPERIENCE! Handle Inbound/Outbound Calls: Answer, evaluate, and resolve customer inquiries, requests, and concerns efficiently and accurately via phone. Provide Information and Solutions: Offer detailed information about products or services and...

  • Call Center Agent – Telco

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱180,000 - ₱300,000 per year

    Job Description:Join our dynamic team and provide excellent customer service for a leading Telco or Financial account. You will handle voice calls, assist customers with inquiries or billing concerns, and ensure a positive experience in every interaction. This role offers competitive pay, a signing bonus, and comprehensive benefits.Qualifications:At least...

  • Call Center Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time ₱168,000 - ₱205,200 per year

    Be part of a passionate team and create opportunities CALL CENTER AGENT (OUTBOUND) Starting salary package for Probationary: PHP 14, ,000 per month + 10% night differential per month. Starting salary for Freelance Setup: Up to PHP 17, % night differential per month. (Please apply only if the salary offer meets your expectations). *Option to choose between...

  • Call Center Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions, Inc. Full time ₱15,000 - ₱30,000 per year

    We are looking for enthusiastic and goal-driven Call Center Sales Agents to join our growing team in Makati. If you have a passion for sales, great communication skills, and the drive to succeed — we want you on our teamQualifications:At least 6 months of sales or upselling experienceGood English communication skills (verbal & written)Willing to work...

  • Project-Based Call Center Associate

    4 weeks ago

    Makati, Philippines Private Advertiser Full time

    Openings: (4) four Contract Duration: 1 Year (Renewable) Work Setup: Onsite | Rotating Shifts (day shift for month 1) | Entry-Level About the Role We’re hiring Call Center Associates to support a medical services account under a one-year project-based contract. This role involves assisting members, hospitals, and providers with inquiries, policy updates,...