Non Voice Account CSR

3 weeks ago

Cebu City, Philippines Lexie Staffing and Business Consultating Full time

We are looking for dedicated and customer-oriented individuals, preferably with experience in international voice accounts, to join our team as Non-Voice Customer Service Representatives. In this role, you will handle customer interactions through chat, email, and other online platforms, delivering prompt and accurate responses to inquiries and concerns. Your contribution will be essential in creating positive customer experiences while maintaining professionalism and efficiency.

Qualifications:

At least a high school diploma; college-level education or degree preferred.
Strong written communication skills in English (grammar, spelling, and comprehension).
Ability to multitask, manage time effectively, and work under minimal supervision.
Proficient in using computers, typing, and navigating multiple systems or applications.
Prior experience in customer service, BPO, or related field is an advantage but not required.
Amenable to shifting schedules, weekends, and holidays.
Strong attention to detail, patience, and problem-solving skills.

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