Service Desk Engineer
1 month ago
DUTIES & RESPONSIBILITIES
Service Desk and Support
● Provides direct first level of support via telephone, email, web or any other means, such as:
o Answering RFIs
o App navigation
o Onsite and remote assistance
o Initial troubleshooting using the KB as reference
o Password resets and ticket routing
o Escalation to Level 2, 3 and principal when needed
● Monitors premium hours spent/ renewal of managed support and services.
● Receives, logs and updates incident reports and service requests; reports recurrence of incidents of the same nature.
● Tracks follow-ups and service deliveries of logged requests.
● Configures and maintains of service desk system; provides access management.
● Coordinates with principal partners and Technical Managers for L3 and L4 technical support and management of incidents.
● Interprets schematics to determine the best solution to incidents and requests for change
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IT Service Desk
7 months ago
ortigas city, Philippines Nityo Infotech Services Philippines Full time❗❗❗HIRING❗❗❗ Service Desk Engineer - 2 HC Available MUST BE ABLE TO START ASAP Salary: Up to 25,000php basic + 1,500php subsidy + Night Diff and Complete Benefits Set up: Onsite reporting Location: Rockwell Business Center Ortigas Schedule: 4 days compressed schedule, 3 days off per week (7am - 7pm or 7pm - 7am shifting...
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IT Service Desk
6 months ago
ortigas city, Philippines Nityo Infotech Services Philippines Full time❗❗❗HIRING❗❗❗ Service Desk Engineer - 2 HC Available MUST BE ABLE TO START ASAP Salary: Up to 25,000php basic + 1,500php subsidy + Night Diff and Complete Benefits Set up: Onsite reporting Location: Rockwell Business Center Ortigas Schedule: 4 days compressed schedule, 3 days off per week (7am - 7pm or 7pm - 7am shifting...
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Service Desk Engineer
1 month ago
Quezon City, Philippines Aspiree Inc Full timeThe Service Desk Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...
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Service Desk Engineer
1 month ago
Quezon City, Philippines Aspiree Inc Full timeThe Service Desk Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...
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Service desk engineer supervisor
7 months ago
Quezon City, Philippines Ayuda Business Management solution Inc Full timeDUTIES AND RESPONSIBILITIES Service Desk and Support • Provides direct first level of support via telephone, email, web or any other means, such as: • Answering RFIs • App navigation • Onsite and remote assistance • Initial troubleshooting using the KB as reference • Password resets and ticket routing • Escalation to Level 2, 3 and principal...
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Service desk engineer supervisor
3 days ago
Quezon City, Philippines Ayuda Business Management solution Inc Full timeDUTIES AND RESPONSIBILITIESService Desk and Support• Provides direct first level of support via telephone, email, web or any other means, such as:• Answering RFIs• App navigation• Onsite and remote assistance• Initial troubleshooting using the KB as reference• Password resets and ticket routing• Escalation to Level 2, 3 and principal when...
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Service desk engineer supervisor
6 months ago
Quezon City, Philippines Ayuda Business Management solution Inc Full timeDUTIES AND RESPONSIBILITIES Service Desk and Support • Provides direct first level of support via telephone, email, web or any other means, such as: • Answering RFIs • App navigation • Onsite and remote assistance • Initial troubleshooting using the KB as reference • Password resets and ticket routing • Escalation to Level 2, 3 and principal...
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Service Desk Analyst
3 days ago
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Help Desk Engineer
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Cebu City, Central Visayas, Philippines DLP Enterprises Full timeJob Title: Help Desk EngineerA challenging role for a skilled IT professional is available at DLP Enterprises.Salary: $25,000-$35,000 per year.About the RoleWe are looking for an experienced Technical Support Specialist to join our team in Cebu City. As a Help Desk Engineer, you will be responsible for diagnosing and resolving hardware, software, network,...
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Service Desk Analyst
2 months ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...
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Service Desk Analyst
2 months ago
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IT Service Desk
5 months ago
Makati City, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is Hiring Service Desk Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any ticketing...
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IT Service Desk
5 months ago
Makati City, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is Hiring Service Desk Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any ticketing...
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IT Service Desk Associate
1 month ago
Quezon City, Philippines Blaseek Full timeJob Summary:The Service Desk Associate serves as the first point of contact for IT support, managing the IT support system and addressing initial troubleshooting for concerns raised by various business units. This role supports both the Business Systems and Technical Services teams, reporting directly to both team managers.Essential Duties and...
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Customer Support Specialist
1 month ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description:We are seeking a highly skilled Customer Support Specialist to join our team as a Service Desk Analyst. This role is based in Quezon City and Cebu, Philippines.About the Role:This position will serve as the first point of contact for B2B users who call our service desks to troubleshoot end-user issues. The successful candidate will be...
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IT Service Desk Associate
1 month ago
Quezon City, Philippines Blaseek Full timeJob Summary: The Service Desk Associate serves as the first point of contact for IT support, managing the IT support system and addressing initial troubleshooting for concerns raised by various business units. This role supports both the Business Systems and Technical Services teams, reporting directly to both team managers. Essential Duties and...
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IT Service Desk Associate
1 month ago
Quezon City, Philippines Blaseek Full timeJob Summary: The Service Desk Associate serves as the first point of contact for IT support, managing the IT support system and addressing initial troubleshooting for concerns raised by various business units. This role supports both the Business Systems and Technical Services teams, reporting directly to both team managers. Essential Duties and...
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Service Desk Manager
3 days ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob DescriptionRole & ResponsibilitiesDescriptionESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing incidents, use...
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Service Desk Manager
1 month ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description Role & Responsibilities Description ESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing...
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Service Desk Manager
1 month ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description Role & Responsibilities Description ESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing...