Customer Service Specialist

1 week ago

Taguig, Philippines JK.hiring30 Full time

COMPANY PROFILE: A multinational information technology company that was
established in 1981. They help businesses create new solutions, change industries,
improve the digital consumer experience, and offer safety and trust services.

Position: Customer Service Specialist (OPEN FOR FRESH GRADUATE )
Company Industry: BPO Company
Work Location: Taguig City
Work Schedule:
Salary: Php 20,000 - Php 25,000
Work Set Up: Work onsite

BENEFITS:
- Government Mandated Benefits
HMO
- Sick leave
- Vacation Leave
- 13th month pay

JOB REQUIREMENTS:
-Open for undergraduates
-With at least 6 months of experience in Customer Service
-With experience in Financial/ Fraud/Telco/Banking is an advantage
- Can start as soon as possible
- Willing to work in Taguig City

JOB RESPONSIBILITIES:
-Respond to Customer Inquiries: Provide prompt, courteous answers to inquiries from
customers by phone, email, chat, or in person.
-Describe the qualities, advantages, and application of the product or service to clients.
-Resolve Complaints: Be polite when handling and resolving client complaints or
concerns.
-Handle Transactions and Orders: Help with payments, exchanges, refunds, and order
placing.
-Updating and managing client data in databases or CRM systems is part of
maintaining customer records.

RECRUITMENT PROCESS: (FACE TO FACE)
-Initial Interview
-Second Interview
-Final Interview
- Job Offer

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