Channeling Manager

3 months ago

Taguig, Philippines Visage Executive Search Full time

Job Summary:
Responsible for end-to-end design and development activities for retail digital channels. Ensures new features and enhancements are based on customer-centered designs and are delivered on time.

Responsibilities:
Channel Development
● Prepares Requests for System Change (RSCs), including documentation business requirements and high-level flows
● Manage the bank channeling loan portfolio and maintain the routine coordination with counterparties
● Reviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured
● Participates in user research activities to ensure alignment of requirements with customer needs and desires
● Develops policies and procedures; reviews ITG documentation in UAT and production implementation, etc.; coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks;
● Prepares requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.
● Assists Channel Development Lead in coordinating with other business units and external strategic partners to develop new features or major enhancements
● Prepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured
● Conducts and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting
● Conducts trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implemented
● Prepares pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancements
● Assists Channel Development Lead in implementing pilot program
● Monitors transaction and user experience after project implementation

Risk Management & Compliance
● Participates in the regular review, monitoring and assessment of the business unit’s process, risk and controls
● Reports potential and actual risk events effectively and in a timely manner
● Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG,

Operations) until closed

Qualifications:
● Being actively involved in the setting/negotiation of loan channeling strategy and being the master of business flow (credit approval/loan disbursement/repayment etc) with active coordination with counterparties and various internal departments,
● Being able to be trained to operate risk approval and channeling operation console under our in house developed system,
● -Good with numbers and able to coordinate with finance and operation on reconciliation procedures,
● - Prepare the planning and projections to report to the management/BSP on periodic basis
- Ability to communicate/negotiate, good sense with numbers and business flow, English is mandatory, - experience in Banking/Lending company loan/risk/channeling department or related experiences is required

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