Dispatcher

3 days ago


Dasmariñas Cavite, Philippines Infinity Outsourcing Services Full time

Core Responsibilities
Communication:
Act as the central point of contact, receiving calls and transmitting instructions and updates to drivers, emergency services, or technicians.
Coordination & Scheduling:
Schedule and direct personnel and vehicles, assign tasks or loads, and manage daily movements for efficient operations.
Route & Asset Management:
Develop and optimize routes using mapping software and GPS, monitor the location and status of mobile units, and track work progress.
Information Management:
Maintain accurate records of calls, dispatches, assignments, and customer requests.
Problem-Solving:
Adjust plans and routes in response to changing conditions, emergencies, or delays to ensure operations continue smoothly.
Key Skills and Qualifications
Communication:
Excellent verbal and written communication skills are crucial for interacting with field personnel and the public.
Multitasking:
The ability to manage multiple calls, tasks, and information streams simultaneously is essential.
Technical Proficiency:
Experience with computer-aided dispatch (CAD) systems, multi-line communication systems, GPS, and other relevant software is necessary.
Geographic Knowledge:
Familiarity with local geography and the ability to quickly process mapping information is beneficial.
Calmness Under Pressure:
The capacity to remain calm, think critically, and make sound judgments in fast-paced or high-stress situations is vital, especially in emergency services.
Education:
A high school diploma or equivalent is typically required.
Industries
Dispatchers are essential in various sectors, including:
Emergency services (police, fire, EMS)
Transportation and logistics (trucking, shipping)
Service industries (technicians, repair services)


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