Dispatcher

5 days ago


Dasmariñas, Philippines Infinity Outsourcing Services Full time

Key Responsibilities
Communication: Serving as the primary communication link between a central office and field units (drivers, emergency responders, service personnel).
Coordination & Scheduling: Assigning tasks, scheduling routes, and coordinating the movement of resources.
Information Relay: Receiving and recording calls, dispatching orders, and providing drivers with vital information, including traffic updates, route changes, and customer requirements.
Monitoring & Tracking: Using mapping and GPS systems to monitor the location and status of vehicles or field personnel.
Problem-Solving: Responding to urgent issues, resolving conflicts, and making real-time adjustments to routes or schedules as circumstances change.
Record-Keeping: Maintaining accurate records of calls, dispatches, and driver activities.
Common Tools and Skills
Communication Tools: Telephones, two-way radios, and computer systems.
Software: Mapping software, GPS tracking systems, and dispatching software.
Skills: Multitasking, prioritization, excellent communication, organization, and the ability to work under pressure.


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