Front Office Manager

3 days ago


Bacolod City, Philippines L'Fisher Hotel Full time

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Proven experience (3+ years) in front desk management or supervisory role in the hotel industry.
Strong leadership skills with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Attention to detail and problem-solving abilities.
Key Responsibilities:

Supervise and coordinate all front desk activities, including guest check-in/check-out, room reservations, and guest inquiries.
Train, mentor, and motivate front desk staff to deliver exceptional customer service and uphold the hotel's standards and policies.
Develop and implement efficient procedures for handling guest requests, complaints, and special accommodations.
Monitor daily occupancy levels and room availability to optimize room revenue and occupancy rates.
Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
Manage the front desk budget, including staffing costs, office supplies, and equipment maintenance.
Conduct regular performance evaluations of front desk staff and provide feedback for continuous improvement.
Stay updated on industry trends, technologies, and best practices in front desk management and hospitality.



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