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Front Office Supervisor

3 months ago

Bacolod, Philippines L'Fisher Hotel Full time

Qualifications:Bachelor's degree in Hospitality Management or related field preferredMinimum of 2 years experience in a front office supervisory role in a hotel or hospitality settingStrong leadership and communication skills, with the ability to motivate and inspire a teamExcellent customer service and interpersonal abilities, with a focus on exceeding guest expectationsProficiency in hotel management software and Microsoft Office suiteFlexibility to work evenings, weekends, and holidays as required by the demands of the positionKey Responsibilities:Supervise the daily operations of the front desk, including guest check-in and check-out, reservations management, and guest servicesTrain, coach, and mentor front desk associates to ensure adherence to hotel standards and proceduresMonitor front desk performance and productivity, providing feedback and implementing strategies for improvementHandle guest inquiries, requests, and complaints in a professional and timely manner, ensuring guest satisfaction and retentionAssist with scheduling, staffing, and payroll management for the front desk teamMaintain accurate records and reports related to front desk operations, including occupancy rates, room inventory, and guest preferencesCollaborate with other hotel departments to coordinate guest services and ensure seamless communication and coordinationUphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff