Collections Quality Analyst
1 week ago
Role Description
The Collection QA monitors, evaluates, and helps improving the quality of collection calls and
processes. This role helps collection team members to adhere to company policies, regulatory
requirements, and customer service standards, while identifying areas for improvement and
training.
Mentioned below are key duties:
• Listen to and evaluate inbound and outbound collection calls.
• Assess team member performance based on predefined quality standards and
• scorecards.
• Identify compliance issues, communication gaps, and process deviations
• Track quality metrics and KPIs to support performance management.
• Provide actionable insights to team leaders and trainers.
• Collaborate with supervisors to deliver constructive feedback to team members.
• Recommend targeted coaching or training interventions based on QA findings.
• Maintain adherence to debt collection laws and regulations
• Participate in calibration sessions for scoring consistency across QA team
Qualifications
• At least 7 years of experience as a Collection Quality Analyst
• Strong coaching and interpersonal skills
• Has the ability to work independently and collaboratively
• Should have analytical thinking and ability to drive performance improvement
• Amenable to onsite work in either McKinely West, Taguig or MOA Complex, MOA
• Can work in Australian shift
-
Collections Quality Analyst
1 week ago
Taguig, Philippines Blaseek Full timeAbout the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...
-
Collections Analyst
1 week ago
Taguig, Philippines Nasdaq Full timeNasdaq Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Collections Analyst role at Nasdaq Nasdaq Taguig, National Capital Region, Philippines Join to apply for the Collections Analyst role at Nasdaq Why NasdaqWhen you work at Nasdaq, you’re working for more open and transparent markets so that more...
-
Collection Analyst
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeResponsibilities: As Collection Analyst, you will be responsible for the following: Prepare regular reports on collection metrics, including flow rates, recovery rates, Collection productivity and effectiveness, and other relevant KPIs. Monitoring Collection performance on daily basis and identify problem if any. Analyze collection data to identify trends,...
-
Collection Analyst
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeResponsibilities: As Collection Analyst, you will be responsible for the following:Prepare regular reports on collection metrics, including flow rates, recovery rates, Collection productivity and effectiveness, and other relevant KPIs. Monitoring Collection performance on daily basis and identify problem if any. Analyze collection data to identify trends,...
-
Collection Analyst
2 weeks ago
Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full timeCOLLECTION ANALYSTWill handle a B2B Collections processRequirements:Must have at least 1 year of related working experience in a US B2B Collections processPreferably a Bachelor's Degree holder or a College Undergraduate but with strong collections backgroundWith excellent communication skills, both written and oralApplicants must be willing to work in Market...
-
Quality Analyst
2 weeks ago
Taguig, Philippines E-Solutions Full timeQuality Analyst Location: Gilmore, Ortigas, and McKinley, Taguig (Site-based as needed) Salary Package: PHP 25,000-31,000 Job Overview: We are seeking a detail-oriented and analytical Quality Analyst to join our team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across various accounts. This role...
-
Junior Collections Analyst
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeShift / Region: EMEA Requirements:Strong English communication (spoken & written)Multinational company experience preferredOrganized, analytical, good with deadlinesStrong MS Excel skillsB2B collections/credit control experience is a plusWilling to work on rotating shifts (Hybrid setup) Responsibilities:Supporting Collections Activities: This includes tasks...
-
Junior Collections Analyst
1 week ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Junior Collections Analyst (Hybrid) | Taguig Shift / Region: EMEA Requirements: Strong English communication (spoken & written) Multinational company experience preferred Organized, analytical, good with deadlines Strong MS Excel skills B2B collections/credit control experience is a plus Willing to work on rotating shifts (Hybrid...
-
Collections Quality Control Specialist
1 week ago
Taguig, Philippines Metrobank Full timePress Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...
-
Collections Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Nasdaq Full time ₱1,200,000 - ₱3,600,000 per yearWhy NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting...