Collection Analyst

Work setup: Hybrid setup in BGC, TaguigShift Schedule: Rotating shiftsRole Requirements:• 1-3 years of relevant collections experience• Strong proficiency in MS Excel: created and maintained various collections reports.• Experience working in a B2B Collections / Credit Control environment is an advantage• Good communication skills in EnglishJob...

Shift / Region: EMEA Requirements:Strong English communication (spoken & written)Multinational company experience preferredOrganized, analytical, good with deadlinesStrong MS Excel skillsB2B collections/credit control experience is a plusWilling to work on rotating shifts (Hybrid setup) Responsibilities:Supporting Collections Activities: This includes tasks...

Job DescriptionListen to and evaluate inbound and outbound collection calls.Assess team member performance based on predefined quality standards and scorecards.Identify compliance issues, communication gaps, and process deviationsTrack quality metrics and KPIs to support performance management.Provide actionable insights to team leaders and...

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Work Set-up: 3 days onsite, 2 days work from home/week Responsibilities:Prepare regular reports on collection metrics, including flow rates, recovery rates, Collection productivity and effectiveness, and other relevant KPIs.Monitoring Collection performance on daily basis and identify problem if anyAnalyze collection data to identify trends, patterns, and...

Responsibilities:Prepare regular reports on collection metrics, including flow rates, recovery rates, Collection productivity and effectiveness, and other relevant KPIs.Monitoring Collection performance on daily basis and identify problem if anyAnalyze collection data to identify trends, patterns, and areas of improvement. Perform in-depth analysis when...

We are seeking a skilled professional to fill the role of Collections Quality Analyst. This is an exciting opportunity for an experienced individual to work in a dynamic environment where they will be responsible for evaluating collection calls and processes to ensure compliance, accuracy, and customer service standards are met.About the RoleEvaluate inbound...

Role: Collections Quality Analyst | Permanent PositionWork set-up: Onsite - McKinley West, Taguig or MOA Complex, PasayWork schedule: Can work in Australian shiftThe Collection Trainer designs, delivers, and evaluates training programs for new and existing debt collection team member. This role helps all team members to be equipped with the knowledge,...

The ideal candidate will be responsible for leading a team of professionals to ensure the accurate assessment of credit applications and timely collections of outstanding debts.Key Responsibilities:Service Delivery: Ensure service delivery aligns with the global process model and agreed service level agreements and KPIs.Credit Limit and Risk Management:...

Key Responsibilities:Conduct regular quality reviews to ensure accuracy and timeliness of Credit Limit Update, Cash Applications, Order Releasing, Credit & Collection Strategies.Provide timely feedback to associates for internal findings using the agreed Coaching Pattern and documentation.Share best practices to improve performance in Unallocated Cash, Order...