Quality Analyst

2 weeks ago

Taguig, Philippines HCLTech Full time

HCLTech Taguig, National Capital Region, Philippines Quality Analyst Direct message the job poster from HCLTech Qualifications: Strong process knowledge of SD with minimum 2 years of experience Minimum 2 years of experience as Analyst Candidate should have good communication skills Candidate should know how to use Excel and presentation Appropriate required language at B2 level or higher Process knowledge MS Office knowledge Interpersonal skills Excel knowledge Roles and Responsibilities: Daily audits followed by coaching and feedback Daily analysis followed by coaching and feedback Publishing dashboard and trend of audit/analysis weekly/monthly Tracking progress of agents Developing briefings basis common findings from audits/analysis fortnightly Coming up with Process Level Improvement along with taking those to closure Weekly/Monthly Technical Audit and CSAT review calls Seniority level Associate Employment type Full-time Job function Quality Assurance Industries IT Services and IT Consulting Additional Referrals increase your chances of interviewing at HCLTech by 2x Get notified about new Quality Analyst jobs in Taguig, National Capital Region, Philippines . #J-18808-Ljbffr

  • Quality Analyst

    3 weeks ago

    Taguig, Philippines HCLTech Full time

    Overview HCLTech Taguig, National Capital Region, Philippines Quality Analyst HCLTech Taguig, National Capital Region, Philippines Responsibilities Daily audits followed by coaching and feedback Daily analysis followed by coaching and feedback Publishing dashboards and trends of audit/analysis weekly/monthly Tracking progress of agents Developing briefings...

  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines StaffLink Express Full time ₱420,000 - ₱540,000 per year

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  • Korean Quality Analyst

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

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    2 weeks ago

    Taguig, National Capital Region, Philippines UST Full time ₱600,000 - ₱800,000 per year

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  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines UST USource Full time ₱900,000 - ₱1,200,000 per year

    The Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...

  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines TalentLift Full time ₱900,000 - ₱1,200,000 per year

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  • Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines UST Full time ₱900,000 - ₱1,200,000 per year

    1 OpeningTaguigRole descriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance...

  • Collections Quality Analyst

    3 weeks ago

    Taguig, Philippines Blaseek Full time

    About the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...

  • Collections Quality Analyst

    2 weeks ago

    Taguig, Philippines Blaseek Full time

    About the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...

  • Collections Quality Analyst

    3 days ago

    Taguig, Philippines Blaseek Full time

    About the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...