Quality Analyst

4 weeks ago


Taguig, Philippines HCLTech Full time

Overview HCLTech Taguig, National Capital Region, Philippines Quality Analyst HCLTech Taguig, National Capital Region, Philippines Responsibilities Daily audits followed by coaching and feedback Daily analysis followed by coaching and feedback Publishing dashboards and trends of audit/analysis weekly/monthly Tracking progress of agents Developing briefings based on common findings from audits/analysis fortnightly Coming up with process level improvements and taking them to closure Weekly/Monthly technical audit and CSAT review calls Qualifications Strong process knowledge of SD with minimum 2 years of experience Minimum 2 years of experience as Quality Analyst Good communication skills Proficient in Excel and presentations; MS Office knowledge Appropriate language at B2 level or higher Interpersonal skills Note: Referrals increase your chances of interviewing at HCLTech. Get notified about new Quality Analyst jobs in Taguig, National Capital Region, Philippines. #J-18808-Ljbffr


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