IT Help Desk Technician

4 weeks ago

Makati, Philippines Intelligent Technical Solutions (ITS) Full time

Start Date: January 2025

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Qualifications

• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Windows and Mac OS troubleshooting.
• Prior experience in IT Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Job Requirements

• A home office set up that meets the following:

- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written.
• Able to pass our online behavior and cognitive assessments.
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to provide NBI Clearance (for PH applicants).

Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation days per year)
• Health Insurance / HMO (Employee & Dependent/s)
• Life Insurance
• Dental and Vision Reimbursement
• Accident and Disability Coverage
• Company-paid training and Certification
• Health & Wellness Program
• Salary Advancement

  • IT Help Desk Technician

    22 hours ago

    Makati, Philippines Intelligent Technical Solutions (ITS) Full time

    Start Date: January 2025 Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive...

  • Help Desk Support

    5 days ago

    Makati City, National Capital Region, Philippines NEW CANAAN INSURANCE AGENCY Full time ₱800,000 - ₱1,200,000 per year

    Position: Help Desk SupportLocation: Makati CityThe Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal...

  • Help Desk Support

    5 days ago

    Makati Central Post Office, Philippines NEW CANAAN INSURANCE AGENCY Full time ₱300,000 - ₱360,000 per year

    Position: Help Desk SupportLocation: Makati CityThe Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal...

  • Help Desk Specialist

    1 week ago

    Makati, Philippines Jones Lang LaSalle Incorporated Full time

    Help Desk Specialist page is loaded## Help Desk Specialistremote type: On-sitelocations: Makati, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: REQ **JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory...

  • Call Center Representative

    3 weeks ago

    Makati, Philippines Japanese Help Desk Inc. Full time

    Job Description Japanese Help Desk Inc. Urgent ₱18.5-28.5K (Monthly) On-site - Makati No Exp Required High/Senior High School Full-time Responsibilities Answer customer inquiries via phone, email, or chat Resolve complaints and provide effective solutions Process orders, payments, and refunds Assist with product and service support Maintain accurate...

  • Car Sharing Help Desk Specialist

    3 weeks ago

    Makati, Philippines Metacom Full time

    Join to apply for the Car Sharing Help Desk Specialist role at Metacom Careers Be part of the growing car sharing industry and build your career in customer care. As a Car Sharing Support Buddy, you will assist users through calls, chat, and ticket management—helping them with inquiries, ride concerns, and account support. This role offers a monthly...

  • Senior Help Desk Engineer

    3 days ago

    Makati City, National Capital Region, Philippines Helix Systems Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Helpdesk EngineerRemote | Sat–Tue | 10:00 AM – 8:00 PM EasternAbout Helix SystemsAt Helix Systems, we've been helping small and mid-sized businesses (40–500 users) solve their IT and cybersecurity challenges for over 20 years. As a Managed Service Provider (MSP), we pride ourselves on making IT simple, stress-free, and efficient.We automate, we...

  • Help Desk Specialist

    1 week ago

    Makati, Philippines JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Helpdesk Support Specialist

    2 weeks ago

    Makati, Philippines Cartrack Full time

    Helpdesk Support Specialist (Tech Support) Cartrack Makati, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Helpdesk Support Specialist (Tech Support) role at Cartrack Helpdesk Support Specialist (Tech Support) Cartrack Makati, National Capital Region, Philippines Join to apply for the Helpdesk Support...

  • Help Desk Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines JLL Full time ₱250,000 - ₱500,000 per year

    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...