D&T Help Desk Analyst

4 weeks ago

Makati, Philippines CBRE Asia Pacific Full time

D&T Help Desk Analyst – CBRE Asia Pacific Job ID: Posted: 03-Nov-2025 Service line: Corporate Segment Role type: Full-time Areas of Interest: Digital & Technology/Information Technology Location(s): Makati City - National Capital Region - Philippines About the Role As a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to specific software applications. This position is part of the D&T Support job function, providing technical support and solutions to internal users. Responsibilities Provide end‑user support for specific software applications. Assist with simple hardware issues. Create new users and update user security access. Review servers and users to ensure systems are operational. Inform management of general operational problems. Assist with conducting system maintenance on the network. Ensure software documentation is up to date. Apply standard principles with limited practical experience. Lead by example and model CBRE RISE values. Impact the quality of own work. Work within standardized procedures to meet objectives and deadlines. Exchange straightforward information, ask questions, and confirm understanding. Qualifications Bachelor’s Degree preferred with up to 3 years of relevant experience; in lieu of a degree, a combination of experience and education will be considered. Ability to use existing procedures to solve standard problems. Experience analyzing information and standard practices for judgment. In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.). Strong organizational skills with an inquisitive mindset. Benefits Government Mandated Benefits Work onsite setup Paid Leaves: 15 Sick Leave and 15 Vacation Leave annually HMO with up to three free dependents Life Insurance Annual Performance Bonus Annual Merit Increase Why CBRE We are the global leader in commercial real‑estate services and investment. Our collaborative culture is built on respect, integrity, service, and excellence. We value diversity and offer growing career opportunities. AI Disclosure We do not use artificial intelligence tools to make hiring decisions. We encourage candidates to disclose any AI use during application and interview. Seniority level Entry level Employment type Full‑time Job function Information Technology #J-18808-Ljbffr

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