BPO Assistant Manager

5 days ago

Pasay City, Philippines Manpower Core Group Inc. Full time

Key skills
BS Nursing
PHRN
clinical experience
BPO
Supervisory Experience

Job title: Assistant Manager - Operations PHRN
Work set up: Hybrid (Pasay-MOA)
Work shift: Shifting
Salary: 50k to 60k package
Target start date: ASAP

Education and License Requirements:

 Must have a Bachelor of Science Degree in Nursing from an accredited institution in the Philippines.
 Must possess and maintain an active Philippine Registered Nurse license, free from any restrictions, including, but not limited to, any sanctions, revocations, or suspensions, and comply with continuing education requirements to maintain this license.

Work Experience Requirements:

 Must have at least one (1) to two (2) years active experience in a clinical or medical setting where a valid and unencumbered Philippine nursing license is required to function.
 At least one (1) to two (2) years of Business Process Outsourcing (BPO) experience in a contact center or group insurance account (eg. Disability Insurance, Healthcare) would be a plus.
 At least one (1) to two (2) years of supervisory/administrative management, training, and/or quality/process excellence experience would be a plus.

Process Specific Skills:

 Service level targets
 Solid clinical knowledge base
 Industry / domain knowledge (eg. Disability Insurance)
 Excellent communication and presentation skills using the English language
 Ability to present and relay complex information in a simple and easy to understand manner
 Ability to quickly understand and comprehend unfamiliar or complex situations
 Prioritization of stakeholder needs
 Strong customer service focus
 Effective engagement in a fast-paced, team-based and corporate environment

Technical Skills:

 Proficient with computer systems and software including Microsoft Outlook, Word, Excel, OneNote and PowerPoint
 Basic Knowledge of using Web Browsers, Search Engines etc.
 Client systems knowledge
 Productivity measures

Basic Functions:

 Perform all basic functions outlined in the Job Description of the Frontline Staff
 Ensure that the team meets all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
 Lead the team in observing company policies and stable attrition management
 Serve as a bridge between middle management and frontline staff
 Interact with middle managers, support, as well as stakeholders of the same ranking

Essential Functions:

 Perform all essential functions outlined in the Job Description of the Frontline Staff
 Monitor process performance and ensure SLAs are being measured accurately
 Timely and accurate reporting of both internal and external results
 Prepare client presentations where performance data is interpreted and analyzed
 Drill down causes low performance among frontline staff
 Provide insights on what is happening to each process
 Provide solutions to challenges encountered related to SLAs or KPIs
 Coordinate with operations, quality, and training teams
 Provide regular coaching and interaction with frontline staff to address concerns and guide performance towards goals
 Train and onboard new staff as required in partnership with the support personnel
 Perform quality audits as required to ensure calibration of process workflows in partnership with the process trainer, quality compliance analyst, or any other support personnel
 Forecast and manage attrition in a timely manner

Primary Internal Interactions:

 All primary internal interactions as outlined in the Job Description of the Frontline Staff
 Coordination with process leaders and support on discussion of performance measures
 Initiation, coordination and implementation of projects to improve performance
 Coaching of frontline staff
 Identification and development of successors

Primary External Interactions:

 All primary external interactions as outlined in the Job Description of the Frontline Staff
 Reports on a weekly, monthly, quarterly, or annual basis regarding SLAs to management and external stakeholders
 Engagement of external stakeholders to maintain good client relationship

  • BPO PHRN

    5 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills PHRN USRN Healthcare Industry BPO trainer Process trainer Job Title: PHRN / USRN - Training Assistant Manager Basic salary: PHRN - 40K, USRN - 50K Work schedule: Shifting Work set up: Hybrid Site Assignment: MOA Pasay Interview Process: Onsite QUALIFICATIONS: • Must have active PHRN and USRN License, can try PHRN license only with good...

  • BPO PHRN

    5 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills PHRN USRN Healthcare Industry BPO trainer Process trainer Job Title: PHRN / USRN - Training Assistant Manager Basic salary: PHRN - 40K, USRN - 50K Work schedule: Shifting Work set up: Hybrid Site Assignment: MOA Pasay Interview Process: Onsite QUALIFICATIONS: • Must have active PHRN and USRN License, can try PHRN license only with good...

  • BPO PHRN

    5 days ago

    Pasay, Philippines Manpower Core Group Inc. Full time

    Key skillsPHRNUSRNHealthcare IndustryBPO trainerProcess trainerJob Title: PHRN / USRN - Training Assistant ManagerBasic salary: PHRN - 40K, USRN - 50KWork schedule: ShiftingWork set up: HybridSite Assignment: MOA PasayInterview Process: OnsiteQUALIFICATIONS:• Must have active PHRN and USRN License, can try PHRN license only with good relevant experience•...

  • BPO Assistant Manager

    5 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills BS Nursing PHRN clinical experience BPO Supervisory Experience Job title: Assistant Manager - Operations PHRN Work set up: Hybrid (Pasay-MOA) Work shift: Shifting Salary: 50k to 60k package Target start date: ASAP Education and License Requirements:  Must have a Bachelor of Science Degree in Nursing from an accredited institution in the...

  • Account Management Professional for Web Development

    1 month ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Job DescriptionProject Assistant Account ManagerWe are seeking an experienced Account Manager to join our dynamic team at Project Assistant, a leading web design, development, and marketing company.As an Account Manager, you will be responsible for building and maintaining strong relationships with our esteemed clients, ensuring seamless communication and...

  • Digital Solutions Manager

    4 weeks ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients' success.About the RoleWe are seeking an experienced Digital Solutions Manager to join...

  • Senior Financial Operations Manager

    14 hours ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    About the RoleWe are seeking a highly skilled Senior Financial Operations Manager to oversee and manage financial operations for our client. The ideal candidate will have a strong background in accounting with experience supporting travel, tourism, or e-commerce businesses in the US market.Job Description:This is a dynamic opportunity to join our team as a...

  • BPO Operations Manager

    2 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Work setup: Full onsite in MOA, PasayShift Schedule: Graveyard shiftNon-negotiable Qualifications:> Graduation (in any stream) or diploma> At least 5 years of BPO Operations Management experience in Customer Service (BFSI Preferred) - Voice and/or Back office Operations> Strong financial background> Good tenure

  • BPO Operations Manager

    2 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Work setup: Full onsite in MOA, Pasay Shift Schedule: Graveyard shift Non-negotiable Qualifications: > Graduation (in any stream) or diploma > At least 5 years of BPO Operations Management experience in Customer Service (BFSI Preferred) - Voice and/or Back office Operations > Strong financial background > Good tenure

  • Financial Operations Coordinator

    4 weeks ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    About the Role:">Project Assistant is seeking an experienced Bookkeeper to join our team. The ideal candidate will have expertise in managing finances for travel agencies, ensuring accurate record-keeping, and supporting the agency's financial operations with precision and efficiency.">Responsibilities:">Maintain and reconcile financial records, including...

  • BPO Operations Manager

    2 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Work setup: Full onsite in MOA, Pasay Shift Schedule: Graveyard shift Non-negotiable Qualifications: > Graduation (in any stream) or diploma > At least 5 years of BPO Operations Management experience in Customer Service (BFSI Preferred) - Voice and/or Back office Operations > Strong financial background > Good tenure

  • Lead Operations Manager for BPO Setup

    4 weeks ago

    Cebu City, Central Visayas, Philippines RecruiterPH Full time

    Job Title: Lead Operations Manager for BPO SetupAbout the Role:Cebu-based company, RecruiterPH, is seeking an experienced Assistant Manager to lead the setup of our Business Process Outsourcing (BPO) operations. This is a challenging opportunity for individuals with strong communication skills and experience in managing BPO teams.Key Responsibilities:-...

  • Strategic Marketing Director for Hawaii.com

    14 hours ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Project Assistant is a dynamic web design, development, and marketing company dedicated to delivering innovative digital solutions that drive client success. With a focus on crafting exceptional experiences, our team combines creative vision with technical expertise.We are seeking an experienced Fractional Chief Marketing Officer (CMO) to lead marketing...

  • Financial Operations Specialist

    1 month ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Job OverviewWe are seeking an experienced Bookkeeper to join our team at Project Assistant, a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences.About the RoleThe ideal candidate will ensure accurate record-keeping, manage transactions, and support the agency's financial operations with precision and...

  • Fractional Chief Marketing Officer

    1 day ago

    Iloilo City, Philippines Project Assistant Remote Work Freelance Full time

    Overview:Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients’ success.Description:We are looking for an experienced Fractional Chief...

  • Senior Laravel Developer

    2 months ago

    Makati City, National Capital Region, Philippines Project Assistant Full time

    About the RoleWe are seeking a highly skilled Senior Backend Engineer to join our team at Project Assistant. As a key member of our development team, you will be responsible for designing, developing, and maintaining robust and scalable backend systems.Key ResponsibilitiesBackend System Development: Develop and maintain custom Laravel applications, ensuring...

  • AWS Infrastructure Specialist

    6 days ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Project Overview">At Project Assistant, we're committed to delivering exceptional digital experiences for our clients. As a dynamic web design, development, and marketing company, we're seeking a highly skilled DevOps AWS Expert to join our team on a short-term project.">About the Role">We're looking for an experienced professional with a strong background...

  • BPO Quality Assurance Expert

    3 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About TASQ Staffing SolutionsWe are a leading staffing solutions provider in the Philippines, specializing in BPO talent acquisition and management.Salary Range: ₱40,000 - ₱60,000 per monthJob Description:As a Quality Assurance (QA) expert in our BPO team, you will be responsible for ensuring that our clients' quality standards are met. You will work...

  • BPO Team Manager

    1 month ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced BPO Team Leader to join our team at TORCH Solutions.Key Responsibilities:Manage Inbound or Outbound Campaigns with expertise.Develop and implement effective leadership strategies to drive business growth.Ensure excellent customer service and communication skills throughout the...

  • BPO Operations Director

    2 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    OverviewTASQ Staffing Solutions is seeking a highly skilled BPO Operations Director to lead our customer service team in MOA, Pasay.Salary and BenefitsWe offer a competitive salary range of ₱80,000 - ₱120,000 per month, depending on experience. Our comprehensive benefits package includes medical and dental insurance, paid time off, and opportunities for...