Application Support Supervisor

7 hours ago

Pasay, National Capital Region, Philippines SMDC Full time
Overview

The Application Support Supervisor (L2 Support) is responsible for providing advanced technical support and troubleshooting for business-critical applications. This role involves resolving complex issues, collaborating with Level 1 support and development teams, and ensuring the stability and performance of applications.

Duties and Responsibilities
  1. Provide Level 2 troubleshooting for Applications and Support
    • Investigate and resolve complex application issues escalated from Level 1 support.
    • Participate during root cause analysis (RCA) for recurring or critical incidents.
    • Document solutions and update knowledge base (KDB / KEDB) for future reference.
    • Plan, review and update Method of Procedures (MOP).
    • Prepare, analyze and update Application-related Checklist.
  2. Technical Support
    • Provide advanced troubleshooting for application errors, performance issues, and system outages.
    • Monitor application performance and proactively identify potential issues.
    • Collaborate with development teams to resolve bugs and implement fixes.
    • 24x7 On-call Incident Analyst for escalated incidents.
    • Conduct failure point analysis for cross-platform systems.
  3. System Maintenance
    • Assist in the deployment of application updates, patches, and upgrades.
    • Perform routine maintenance tasks to ensure application stability and performance.
    • Perform application patching and performance tuning.
    • Monitor and manage application logs, alerts, and dashboards.
  4. Collaboration and Reporting
    • Work closely with cross-functional teams, including developers, database administrators, and infrastructure teams.
    • Prepare and present reports on incident trends, system performance, and support metrics.
    • Participate in post-incident reviews and contribute to continuous improvement initiatives.
  5. Compliance and Security
    • Ensure applications comply with organizational security policies and industry standards.
    • Assist in identifying and mitigating application vulnerabilities.
    • Execute application security (create and maintain users roles and privileges).
Qualifications and Skills
  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. Good oral and written communication skills and the ability to work well with people at all levels.
  3. Must be able to work quickly and methodically; problem solver.
  4. Strong analytical and problem-solving abilities.
  5. Customer focused; a positive, take-charge attitude.
  6. Ability to work under pressure and manage multiple priorities.
  7. 4+ years working experience as application administration, management and/or developer.
  8. Solid knowledge in application lifecycle management including monitoring, troubleshooting, performance tuning, and optimization.
  9. Extensive software and application proficiency covering a wide variety of supported applications (e.g., Microsoft O365 / D365, OutSystems, SAP, DotNet, IIS, Apache, etc.).
  10. Proficiency in SQL and database management (e.g., MySQL, Oracle, SQL Server).
  11. Knowledge of scripting languages (e.g., Python, PowerShell, Bash).
  12. Understanding of APIs, web services, and integration technologies.
  13. Familiarity with cloud platforms (e.g., AWS, Azure) is a plus.
  14. Familiarity with ITIL processes (Incident, Problem, and Change Management).

#J-18808-Ljbffr

  • Application support

    1 day ago

    Pasay, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time $40,000 - $80,000 per year

    Job Description• Facilitates seamless integration between the Back Office applications and the business lines• Sees that production issues are responded to in a timely manner• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.• Provides...

  • Application Support

    1 day ago

    Pasay, National Capital Region, Philippines UPTC Full time $40,000 - $60,000 per year

    QualificationsIs an IT graduate or Industrial Engineering or any related courseWith good scholastic recordsHas at least 4 years' experience as Application SupportSAP knowledge is a plus; Must have SAP Materials Management knowledgeAside from SAP, candidate needs to have experience in supporting other ApplicationsCandidate needs to identify what are the...

  • IT Application Support

    4 weeks ago

    Pasay, National Capital Region, Philippines Nityo Infotech Full time

    HIRINGIT Application Support(Open for at least 6 mos experience)- Salary: 25,000- Set up: Full Onsite- Location: MOA Pasay- Schedule: 9:00 am - 7:30 pm (Monday - Friday)Qualifications:- At least 6 months experience in PC Troubleshooting Hardware, Software- Experience in SQL- Bachelor Graduate- Can start anytimeInterested applicants

  • SAP Application Support

    1 day ago

    Pasay, National Capital Region, Philippines UPTC Full time ₱900,000 - ₱1,200,000 per year

    Qualifications: Proven experience in Application support (At least 4 years).Functional knowledge in SAP Material Management (SAP MM) or other modules like (FI/CO, SD, PP, HR, etc.).Familiarity with SAP Solution Manager and ticketing tools (e.g., ServiceNow, JIRA).Excellent analytical, problem-solving, and communication skills.Ability to work independently...

  • Application Operations Supervisor

    12 hours ago

    Pasay, National Capital Region, Philippines 2GO Group Inc. Full time $104,000 - $130,878 per year

    Day-to-Day Application SupportTroubleshoot and resolve L2 incidents (errors, performance, access issues).Escalate complex issues to L3 support or development teams with accurate details.Incident & Request FulfillmentFollow runbooks/SOPs to diagnose and fix known issues.Assist users with minor configuration changes and data fixes.Maintenance &...

  • Application Support Specialist

    1 day ago

    Pasay, National Capital Region, Philippines J-K Network Manpower Services Full time ₱30,000 - ₱35,000 per year

    COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clientsPosition: Application Technical Support SpecialistCompany Industry: BPO CompanyWork Location: MOA Pasay Work Schedule: Night ShiftSalary: Php 30,000 – Php 35,000Work Set Up: Hybrid (1–2 times a month Return-to-Office)Benefits:·...

  • SAP Application Support

    1 day ago

    Pasay, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱800,000 - ₱1,200,000 per year

    Qualifications:Is an IT graduate or Industrial Engineering or any related courseWith good scholastic recordsHas at least 4 years' experience as Application SupportIs proactive, resourceful, fast learnerWilling to work onsite (currently, we are on hybrid setup)Can work under pressureMulti-taskerCan work overtime or after office hours - Is healthy – no...

  • Ground Support Equipment Maintenance Supervisor

    6 days ago

    Pasay, National Capital Region, Philippines beBeeReliability Full time ₱900,000 - ₱1,200,000

    Job OverviewOperational Reliability LeadThe Operational Reliability Lead oversees the maintenance of all ground support equipment (GSE) and vehicles to ensure safe, efficient, and compliant operations.This role leads and supervises maintenance supervisors in their teams to meet operational goals. Key responsibilities include providing mentorship, coaching,...

  • Accounting Supervisor

    7 days ago

    Pasay, National Capital Region, Philippines SM Supermalls Full time

    Accounting Supervisor will provide overall support in the daily accounting operations of Finance by monitoring the accuracy and timely submission of the accounting and financial statements and other reports and providing quality accounting service to the entire organization within the limits provided by corporate guidelines, local ordinances, and the Labor...

  • Accounting Supervisor

    1 day ago

    Pasay, National Capital Region, Philippines Borough Medical Care Institute Inc. Full time $60,000 - $80,000 per year

    About the role We are seeking an experienced Accounting Supervisor to join the dynamic finance team at Borough Medical Care Institute Inc.' in our Pasay City Metro Manila office. As Accounting Supervisor, you will play a pivotal role in ensuring the accuracy and timeliness of our financial reporting, while also mentoring and developing our accounting staff....