
Customer Service for Travel and Hospitality
1 day ago
Customer Service for Travel and Hospitality (High Priority) role at TORCH Solutions. Location: Mall of Asia, Pasay City. This is a full-time position on a high priority account.
Responsibilities- Handling inbound customer inquiries and requests via phone, email, and chat
- Providing accurate and timely information regarding products, services, and reservations
- Resolving customer issues and complaints with a customer-centric approach
- Updating customer records and maintaining accurate documentation
- Collaborating with cross-functional teams to ensure seamless customer experiences
- Identifying opportunities for process improvements and contributing to development of best practices
- At least HS Grad (old Curriculum) / SHS Grad (new curriculum)
- 6 months of BPO International Experience
- Excellent communication and interpersonal skills to interact with customers from diverse backgrounds
- Prior experience in a customer service or call centre role, preferably in travel or hospitality
- Strong problem-solving and decision-making abilities
- Adaptability and resilience to thrive in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service and a genuine desire to exceed customer expectations
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Human Resources Services
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Pasay, National Capital Region, Philippines beBeeCustomerExperience Full time ₱150,000 - ₱250,000Customer Service for Travel and Hospitality RoleThis role involves delivering exceptional customer experiences in the travel and hospitality sector.ResponsibilitiesHandling inbound customer inquiries and requests via multiple channelsProviding accurate and timely information regarding products and servicesResolving customer issues with a customer-centric...
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