Customer Service for Travel and Hospitality

4 weeks ago


Pasay, National Capital Region, Philippines TORCH Solutions Full time
Overview

Customer Service for Travel and Hospitality (High Priority) role at TORCH Solutions. Location: Mall of Asia, Pasay City. This is a full-time position on a high priority account.

Responsibilities
  • Handling inbound customer inquiries and requests via phone, email, and chat
  • Providing accurate and timely information regarding products, services, and reservations
  • Resolving customer issues and complaints with a customer-centric approach
  • Updating customer records and maintaining accurate documentation
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Identifying opportunities for process improvements and contributing to development of best practices
Qualifications
  • At least HS Grad (old Curriculum) / SHS Grad (new curriculum)
  • 6 months of BPO International Experience
  • Excellent communication and interpersonal skills to interact with customers from diverse backgrounds
  • Prior experience in a customer service or call centre role, preferably in travel or hospitality
  • Strong problem-solving and decision-making abilities
  • Adaptability and resilience to thrive in a fast-paced, dynamic environment
  • Commitment to providing exceptional customer service and a genuine desire to exceed customer expectations
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Human Resources Services

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