Marine Travel Consultant

19 hours ago

Pasay, National Capital Region, Philippines OSM SHIP MANAGEMENT PTE. LTD. Full time $104,000 - $130,878 per year

FUNCTIONS AND RESPONSIBILITIES

  • Carry out travel bookings in a timely manner and distribute workload when required.
  • Undertake relevant admin tasks and assist in producing invoices in a timely and accurate manner.
  • Ensure client travel policy is adhered to, report client issues to the Supervisor.
  • Ensure service is delivered as per the agreed SLA.
  • Ensure travel department activities are carried out as per the values and business ethics of OSM Thome.
  • Effectively address and resolve queries/complaints.
  • Assist on boarding of new clients/vessels and monitor client satisfaction.
  • Nurture relationships with internal/external clients and suppliers.
  • Undertake relevant discussions with suppliers to resolve disputes and ADM's
  • Assisting the wider group with process improvements, implementation of technology and any other changes as required.
  • Coordinate with crewing and fleet managers as in when required.
  • Positively advocate for travel division as in when required.
  • Any other duties as delegated within the scope and level of the post

EDUCATION AND QUALIFICATION

  • Ability to use Amadeus or other GDS software
  • MUST have experience in handling marine/corporate/offshore/ oil &gas travel requirements.
  • Customer focused and ability to lead a busy team
  • Excellent verbal and written communication skills
  • Organized, self-motivated and calm under pressure
  • Can Do attitude and lead by example
  • Attention to detail and ability to multi-task
  • Fluent in English
  • Can work on a shifting schedule

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