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Sales Support Analyst

1 month ago

Cebu City, Central Visayas, Philippines NCR Corporation Full time

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries worldwide. For nearly 140 years, we have been the global leader in consumer transaction technologies, transforming everyday consumer interactions into meaningful moments. Today, NCR VOYIX enhances store, restaurant, and digital banking experiences with cloud-based, platform-led SaaS and services.

We are the market leader in our segments, delivering innovative technology and creating exceptional consumer experiences in partnership with the world's leading retailers, restaurants, and financial institutions. Our expertise, R&D capabilities, and unique platform help our customers navigate, simplify, and operate their technology systems.

Our customers are central to our mission: to enable stores, restaurants, and financial institutions to surpass their goals—improving customer satisfaction, increasing revenue, achieving operational excellence, reducing costs, and growing profits. Our solutions empower our clients to succeed in today's competitive landscape.

NCR VOYIX's industry-leading technology supports various business operations across sectors. We have earned the trust of large global brands and local businesses alike.

The NCR Voyix Restaurant Small-Medium Business (SMB) unit is seeking a Sales Support Analyst to join our team. This role will enhance our sales operations, supporting our growing team of field account executives.

Key Responsibilities:

  • Collaborate with sales leaders to evaluate and improve sales processes.
  • Serve as a liaison between Sales, Customer Success, Marketing, Operations, and Product teams.
  • Coordinate sales forecasting, metrics development, trend analysis, and reporting to management.
  • Partner with internal teams on strategic planning by identifying process improvements and providing sales support.
  • Assist in crafting analysis, strategies, and messaging for key accounts, including business reviews.
  • Use data to analyze customer segments, regions, and product lines to identify value drivers and improvement opportunities.
  • Support the SMB Sales team as the main contact for Account Executives.
  • Address immediate sales challenges and collaborate with Finance, Legal, and Operations to support deals.
  • Ensure Salesforce data hygiene and accuracy for reliable pipeline and forecasting.
  • In the future, handle inbound customer support calls and emails, providing operational support and troubleshooting.
  • Perform other duties as needed.

Qualifications:

  • Minimum of 2 years' work experience.
  • Bachelor's degree or equivalent experience.
  • Proficiency in Microsoft Office and internet applications.

Soft Skills:

  • Experience with SFDC and a willingness to learn new technologies.
  • Interest in developing policies, procedures, and processes.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Self-motivated with initiative and the ability to work independently.
  • High attention to detail and ability to work in a fast-paced environment.
  • Solution-oriented mindset for tackling tough problems.
  • Resourceful, proactive, and adaptable.
  • Ability to prioritize multiple tasks while supporting team goals.
  • Flexibility to work night shifts to support global operations.
  • Team player, capable of interacting with internal and external customers.

Offers of employment are contingent upon passing screening criteria applicable to the role.

EEO Statement:

We are committed to diversity and equal employment opportunity. All qualified applicants will receive consideration without regard to sex, age, race, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or other protected characteristics. We promote a fair, inclusive environment where all individuals can thrive.

Third-Party Agency Policy:

We accept resumes only from preferred supplier agencies. Please do not forward resumes to our ATS, employees, or facilities. We are not responsible for fees related to unsolicited resumes.

When applying, only open emails from @ncrvoyix.com during your application process.

At NCR VOYIX, we innovate in turning routine transactions into meaningful connections across retail, restaurant, and banking sectors. Operating in over 30 countries, we lead in solutions that optimize operations, streamline services, and secure payments. Join us to grow your career and be part of transforming transactions worldwide.

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