
BPO Quality Analyst
2 weeks ago
Position: Quality Analyst - Travel Sales (Cebu) | Onsite
Account Type: Travel Sales
Start Date: ASAP
Support Type: Voice
Work Arrangement: 100% Onsite (Cebu)
Shift & Rest Days: Night Shift
Educational Qualification: At least a second-year college student or higher
Work Experience:
- 2 to 4 years of overall experience
- 1 to 2 years of experience in providing quality monitoring feedback within a call center sales environment
Key Responsibilities:
- Monitoring & Evaluation: Listen to live, recorded, or side-by-side calls, as well as review other customer interactions (email, chat, social media), to assess agent performance based on predefined scorecards or criteria. Focus areas include demeanor, technical accuracy, customer service skills, and compliance with policies and procedures.
- Data Analysis & Reporting: Examine call and interaction data to identify trends, performance gaps, and improvement opportunities. Compile and track performance metrics, and prepare comprehensive reports for management review.
- Coaching & Feedback: Deliver constructive feedback and coaching to call center agents based on quality assessments, helping them enhance their skills and address specific development needs.
- Quality Improvement: Work closely with supervisors and management to develop and implement quality enhancement initiatives, identify training requirements, and support the creation of training programs.
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Quality Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Onsite (Cebu City)Shift Schedule: 24x7 Shifting ScheduleRole Requirements:> 2nd year completed / College Graduate> At least 2+ years of experience as a QA Analyst in BPO (retail account exp is an advantage)> Good communication skills> Preferably can start on August 15
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Quality Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeNature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience:At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domainGood communication skills Responsibilities:Monitoring...
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Quality Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeNature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays : 24x7 Educational Requirement : Undergraduate/College Grad Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain) Any domain Good communication skills ...
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Call Center Quality Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in...
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Quality Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Travel Sales (Cebu) | OnsiteNature Of the Account: Travel SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...
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NOC Quality Assurance Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeQuality Assurance Analyst (QA) Job DescriptionThe Quality Assurance Analyst (QA) is responsible for assessing the performance quality of our NOC associates who interact with our existing and potential customers. The QA will monitor inbound and outbound calls, cases, dispatches, and email responses to evaluate associate demeanor, technical accuracy, customer...
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Financial Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Helpware Full timeJob Summary:We are seeking a detail-oriented and strategic Financial Analyst to support financial planning, analysis, and reporting for our BPO operations. The ideal candidate will have a strong grasp of cost management, profitability analysis, and operational metrics typical to BPO environments. This role involves working as a finance business partner...
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Quality Assurance Manager
4 weeks ago
Cebu City, Central Visayas, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...
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Quality Assurance Manager
4 weeks ago
Cebu City, Central Visayas, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...
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Quality Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeNature Of the Account:Travel SalesStart Date:ASAPType of Support: VoiceWork Arrangement:100% Onsite (Cebu)Shift Schedule | Restdays:Night ShiftEducational Requirement:At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to2 years experience in providing quality monitoring feedbacks in call centre sales...