Human Resources Manager

3 weeks ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time
Overview

sourcing associate at Tata Consultancy Services

Educational Background
  • Graduate in any discipline
  • Basic computer knowledge required (MS- Office Applications)
  • Proven ability to adapt to new tools by applying logical approach
  • Work experience as per the job grade
Work Experience
  • The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties based on the procedures defined, instructions provided and the knowledge base available.
  • These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics.
  • Queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure. Responsible to ensure Service Levels and contractual compliance are adhered to.
  • This role requires mandatory periodic rotational shifts on a 24/7 basis.
  • 5 days work from office is a mandatory requirement of the role.
Knowledge and Experience
  • Excellent understanding of various processes of core HR Operations
  • Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US
  • Should have experience in using Workflow / case management tools like ServiceNow
  • Good understanding of various HR Systems/ applications
  • Basic understanding of MIS
  • Good understanding of Quality Methodology and tools
  • Good understanding of Service level agreements and contractual compliance
  • Should have good Excel and Presentation skills
  • Should have excellent client and stakeholder management skills
Behavioral Attributes
  • Excellent written and verbal communication skills
  • Excellent probing, problem-solving, decision making and negotiation skills
  • Logical and efficient, with keen attention to detail
  • Effective Troubleshooting skills
  • Learning agility – Aptitude to venture into unknown territories
  • Good researching skills
Core Role Responsibilities
  • Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties
  • Team management, Team engagement and Succession planning
  • Ensure appropriate staffing as required
  • Financial and contract Management
  • Ensure policies and procedures are followed and zero noncompliance across the organization
  • Ensure the Service Levels are met consistently
  • Ensure data privacy requirements are followed with utmost focus
  • Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures
  • Manage expectations from client stakeholders and internal leadership
  • Prepare and present data in internal and client governance forums
  • Ability to drive a culture of high performance, continuous improvement and motivate the teams
  • Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate staffing
Language requirementSeniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Human Resources
Industries
  • IT Services and IT Consulting

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