Key Accounts Business Operations Manager

1 week ago

Manila, National Capital Region, Philippines AP Cargo Full time

RESPONSIBILITIES AND DUTIES:

  1. Manages end-to-end operations of assigned key accounts
    • Acquires and ensures full understanding of the key accounts operations.
    • Ensures KPIs and SLAs are understood, cascaded, and achieved.
    • Maintains in-depth knowledge of the company's services, structure, and resources that can be tapped to ensure compliance with customers' requirements.
    • Undertakes internal market research on assigned key accounts and identifies growth opportunities.
    • Develops and establishes policies and procedures that increase operational effectiveness.
    • Sets the revenue target for each Key Account aligned with the approved AOP and ensures achievement.
    • Oversees and manages the overall expense and purchases of the department.
    • Develops presentation materials for business reviews and updates/accomplishes the action items as required.
    • Establishes dashboard/scorecard/performance indicators and conducts periodic appraisals.
    • Provides direction, leadership, and coaching to supervisors and staff.
    • Communicates all management directives and department goals to team members.
    • Produces quality outputs and satisfies service level agreements with internal and external customers.
    • Adheres to the company rules/regulations, policies, code of conduct/employee handbook, standard operating procedures, work instructions, and protocols on Good Warehousing Practice (GWP), Good Transport Practice (GTP), service quality, safety, security, business continuity, etc., and ensures that the whole team does the same.
  2. Assists in BD efforts for new key accounts
    • Prepares all documentation requirements for requests for proposals (RFPs) of potential key accounts.
  3. Undertakes projects that relate to key accounts management.
  4. Daily monitoring of operations to ensure attainment of KPIs and SLAs.
  5. Sets up and monitors projects from initiation, execution, and billing.
  6. Supports the Planning department in determining cost-effective means of transporting various types of products and equipment considering the delivery requirements.
  7. Analyzes routes and means of transportation, negotiates fees, and coordinates with the Operations Department.
  8. Takes on other projects related to operations that may be assigned by the customers.
  9. Ensures costs are managed and profitability is achieved and maintained
    • Examines key clients and rates and translates the information into cost reports to present to management.
    • Leads RFI/RFQ preparations and negotiates rates.
    • Performs profit and cost analysis for various accounts.
    • Ensures billings are done on time and collection efficiencies are achieved.
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