Key Accounts Manager

4 days ago

Manila, National Capital Region, Philippines Petnet Inc. Full time

Your Impact on Business

The Key Accounts Manager is responsible for developing and maintaining strong relationships with key partners to drive revenue growth and retention. The role involves managing partnerships, identifying opportunities for strategic account development, and ensuring that all business objectives related to partnerships are met. This individual will work closely with cross-functional teams to ensure successful partner engagement, collaboration, and long-term success.

The role acts as the main point of contact for their portfolio of partners and works collaboratively across teams to deliver value-added services.

Key Functions and Responsibilities:

Partner Relationship Management

  • Build and nurture strong, long-lasting relationships with key partners onboarded by the Business Development team.
  • Act as the primary point of contact for partners, addressing any concerns, providing support, and maintaining an open line of communication.
  • Provide continuous support, training, and resources to partners to ensure the successful execution of partnership programs.
  • Conduct regular check-ins, strategic business reviews, and performance evaluations with partners.

Revenue Growth and Retention

  • Identify and capitalize on growth opportunities by developing tailored strategies that align with the partnership's business goals.
  • Develop and execute retention strategies to maximize partner lifetime value and ensure consistent revenue streams and meet revenue targets.
  • Collaborate with internal marketing teams to develop account-specific campaigns and initiatives.
  • Work closely with external marketing partners to ensure consistency in messaging and brand alignment across all communication channels.
  • Provide feedback and insights to marketing teams on the effectiveness of campaigns and potential opportunities for improvement.

Strategic Account Development & Planning

  • Create and implement tailored account strategies for partners to drive growth and foster long-term success.
  • Analyze partner data, market & industry trends, and competitor actions to provide insights and recommendations for strategic partnership expansion.
  • Collaborate with cross-functional teams (including but not limited to Business Development, Marketing, and Product teams) to align partnership initiatives with overall business objectives.
  • Develop tailored solutions that align with partner objectives and company offerings.

Performance Monitoring and Reporting

  • Track and analyze partner performance using data-driven insights to optimize the partnership.
  • Prepare detailed reports and presentations on account performance and strategy to drive informed decision-making.
  • Ensure timely delivery of solutions and adherence to service-level agreements (SLAs).

Problem-Solving and Negotiation

  • Address and resolve partner issues promptly and effectively while managing and mitigating risks in partner relationships to ensure long-term success and stability.
  • Negotiate contracts, renewals, and pricing with key partners.

Innovation

  • Recommend project and process improvement ideas and recommendations together with team members;
  • Participate in the execution of approved Annual Department Plans or Strategies;

Admin & Operational Support

  • Oversee administrative tasks for partnership operations, including but not limited to contract documentation, performance tracking, and compliance reporting.
  • Maintain accurate records of partnership agreements and transactions, ensuring all paperwork and legal documents are up to date.

Qualifications

  • Education: Bachelor's degree in Business Administration, Marketing, Finance, or a related field;
  • Experience: At least 3 to 5 years of key account management, strategic partnerships, or business development, preferably in a B2B environment in the financial services industry;
  • Proven track record of managing and growing high-value accounts or partnerships;
  • Demonstrated success in driving revenue growth, increasing partner retention, and achieving business objectives;
  • Familiarity with the execution of joint marketing programs, promotional events, and partner outreach strategies;
  • Strong background in establishing and maintaining long-term relationships with senior executives and key stakeholders;
  • Ability to act as a trusted advisor, providing partners with valuable insights and solutions to meet their evolving needs;
  • Working Setup: Hybrid, at least 5 times a month in the HQ located in Legaspi Village, Makati;
  • Working Schedule: Monday to Friday, 44 hours weekly.

Why Join us

  • Our Purpose: To empower and uplift Filipinos by providing access and choices for financial inclusion.
  • Our Mission: We put the customer first by delivering innovative, reliable, and secure solutions to all our stakeholders and through digital and human touchpoints.
  • Our Vision: A nation where financial services are inclusive and borderless.
  • Industry Leadership: As a subsidiary of Union Bank of the Philippines, PETNET is backed by a strong financial institution that leads the way in delivering innovative solutions and revolutionizing the banking industry.
  • Professional Growth: We foster a culture of continuous learning and personal development. By joining our team, you will have access to training programs, mentorship opportunities, and a supportive work environment that encourages growth and progression.
  • Team Collaboration: At PETNET, we believe in the power of collaboration and teamwork. You will have the opportunity to work alongside talented professionals, exchange ideas, and contribute to meaningful projects that shape the future of financial services.
  • Impactful Work: Our services play a crucial role in facilitating global transactions, cross-border payments, and financial inclusivity. By joining us, you will make a tangible impact on individuals, businesses, and communities, both locally and globally.

If you are driven, innovative, and eager to make a difference, we invite you to join our team at PETNET. Be part of an organization that values excellence, fosters growth, and champions transformative solutions in the financial services sector.

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