Radiology Specialist

2 weeks ago

Manila, National Capital Region, Philippines INTELASSIST INC. Full time

General Description:
The Radiology Specialist must be able to work effectively and efficiently in a fast-paced environment and meet continual deadlines. This individual must handle multiple priorities with constant interruptions and be highly organized. Interaction with radiologists, other departments within the Practice, and client hospitals is essential. Strong written, verbal, and personal communication skills, while remaining tactful, diplomatic, and maintaining confidentiality, are requirements for this position. Decisions regarding daily work priorities and other decisions based on company policies and procedures are to be continually made.

This individual is responsible for the processing of exams from respective clients.

  • Appropriately prioritize all exams and dispatch as needed to meet designated turnaround time.
  • Facilitate and dispatch referring physician and technologist calls/chats to appropriate radiologists by sub-specialty or immediate availability.
  • Triage multiple chats.
  • Knowledge of radiologist shift definitions and sub-specialized radiologist groups within respective shifts.
  • Prepare exams for radiologist interpretation if needed: includes verifying exam, clinical information, contrast, flou time, and prior studies.
  • Document all communications on individual exams as necessary.
  • Utilize multiple systems to obtain additional information on exams as needed and requested.
  • Track and notate procedures, prelims, meetings, conferences, and downtimes for radiologists in communication channels (TEAMS, Intellirad, etc.).
  • Ensure that all current and previous studies are loaded, exceptions are resolved as necessary, and all pertinent studies are linked.
  • Merge patient accounts as necessary.
  • Ensure the radiologist has all electronic paperwork needed for each exam, including previous reports, history sheets, and referral slips.
  • Consistently and proactively monitor and respond to email.
  • Assist with electronically viewing previous reports.
  • Fax/call results to referring physicians as requested.
  • Assign peer reviews daily to radiologists by sub-specialty.
  • Continually maintain a high level of customer service.
  • Attend meetings and take minutes/notes and report to the team as necessary.
  • Order and stock beverages for radiologists on site.
  • Ensure cleanliness and tidiness of reading rooms on site daily.
  • This position may be required to work in a hospital, urgent care, or clinical setting.
  • Performs other duties as assigned.

General Duties/Responsibilities:

  • Preferably a College Graduate.
  • At least 3 years of experience in the Healthcare BPO industry.
  • Background in Radiology is a plus.
  • Ability to maintain strict confidentiality within the Inland Imaging companies and Inland's customers.
  • Honest, pleasant manner and good personal hygiene.
  • Excellent communication and interpersonal skills.
  • Detail-oriented; ability to multi-task; organized and able to work in a fast-paced environment.
  • Ability to consider individual needs in communication with and assessment and treatment of patients.
  • Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
  • Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
  • Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
  • Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
  • Attendance is required for this position.
  • Rotates to other shifts and locations as needed.

WHY INTELASSIST?

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