Back-Office Representative

5 days ago

Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time
Back-Office Representative | 15K Sign on Bonus | ISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Job Description
  • Provides customer support through different communication channels (Phone, email, chat).
  • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
  • Collaborate with colleagues and different departments to resolve complex issues
  • Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
  • At least 6 months of BPO work experience
  • Good to excellent verbal and written English skills
  • Ability to display empathy and patience in addressing customer concerns
  • Strong problem-solving skills
  • Adaptability to a changing work environment
  • Ability to remain calm under pressure
  • Proficiency in using computer systems and relevant software
  • Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong
  • Amenable to working night shift
Benefits
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

#J-18808-Ljbffr

  • Back Office Associate

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Back Office Associate

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time $4,000 - $6,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Team Lead for Back Office

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time $4,000 - $6,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Back-Office Support Associate

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱150,000 - ₱300,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Back-Office Support Associate

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time $40,000 - $60,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Back-Office Support Associate

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Back-Office Representative

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱104,000 - ₱130,878 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Porting Expert

    3 days ago

    Makati City, National Capital Region, Philippines beBeeProblemSolving Full time ₱3,000,000 - ₱4,500,000

    Job DescriptionWe are seeking a highly skilled Porting Representative to join our team. The ideal candidate will have excellent problem-solving skills, strong attention to detail, and the ability to communicate complex technical processes effectively.This role involves becoming proficient in all aspects of back-office porting operations, meticulously...

  • Back-Office Virtual Assistant

    1 week ago

    Quezon City, National Capital Region, Philippines VirtuallyinCredible Careers Full time $30,000 - $50,000 per year

    This is a remote position.Join our team as a Back-Office Virtual AssistantWe are VirtuallyinCredible, a company committed to living and loving life. We started out with just 1 Virtual Assistant, and now we have over a thousand virtual assistants collectively working at home with us.As a Back-Office Virtual Assistant, your role contributes to the success of...

  • Customer Care Representative

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Development and Growth Full time ₱240,000 - ₱300,000 per year

    Job Position: Customer Care Representative Work set up: Onsite but will move to WFH from August Location: Mandaluyong City Company set up: BPO, Australia support Shift Schedule: Day shift Salary: 23,000.00 to 25,000.00 monthly Who We Are We are a dynamic BPO supporting Australian clients with a strong focus on delivering exceptional customer experiences. As...