Credit and Collection Officer
5 days ago
Summary
Under general supervision of the Operations Manager, perform a variety of duties to ensure accounts are settled in a timely manner and aid in the collection of delinquent accounts.
Duties and Responsibilities
- Keeps an accurate and up-to-date record of Trade Receivables.
- Assists in the collection of accounts and implements dunning process in coordination with Sales Department.
- Prepares Statement of Accounts.
- Prepares monthly account ageing and collection reports.
- Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status and collection efforts.
- Processes customer reconciliation and processes credit memos.
- Processes and reviews account adjustments.
- Resolves client discrepancies and short payments.
- Processes credit term applications (including conduct of credit investigation) and recommends to Senior Management the credit terms to be granted.
- Keeps an accurate and up-to-date database of customers' billing details and credit terms.
- Monitors validity of credit terms and sends reminders of expiring credit terms.
- Recommends accounts that will be passed on to a collection agency.
- Coordinates with collection agencies in the collection of delinquent accounts.
- Prepares documentation necessary to commence legal action for collection of delinquent accounts.
- Recommends accounts for write off.
- Perform other assigned tasks and duties necessary to support the credit and collection function.
Required Skills
- 2-3 years corporate collections experience.
- Knowledge of billing and collection procedures
- Knowledge of General Accounting Principles a plus
- Knowledge of Sage or similar computerized accounting system an advantage
- Strong attention to detail and goal oriented
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- Ability to interact and communicate with high-level persons (often in stressful situations)
Minimum Job Requirements
- Must hold an accountancy or other business-related degree
- Must be familiar with MS Office
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