Tier 2 Technical Support Engineer

4 days ago

Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc. Full time ₱930,000 - ₱1,140,000 per year

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

  • Monitor escalated service tickets, ensuring timely escalation and resolution
  • Managing diverse computing environments across a variety of business clients
  • Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
  • Perform rapid analysis of workstation/server incidents to determine root causes
  • Provide consulting to clients on certain applications, best practices, and general computing processes
  • Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures
  • Utilize software tools and vendor-specific utilities to expedite incident resolution
  • Resolution of incidents related to, but not limited to the following:
  • Mail Application/Office 365 issues
  • Azure
  • Active Directory
  • Client/Server Connectivity issues (per SOP)
  • Time Sensitive and VIP Workstation incidents
  • File Restores
  • Remote Access incidents (Citrix and Terminal Services)
  • Networked Printer Issues

QUALIFICATIONS:

  • At least 5 years of relevant experience as a Systems Engineer
  • Strong background in desktop and server support
  • Proven experience in troubleshooting network configurations and hardware issues
  • Expertise in Microsoft Server and Workstation technologies
  • Ability to follow documented processes while escalating unclarified variables to management
  • Excellent customer service skills with a problem-solving mindset
  • Strong prioritization and task coordination skills

NICE TO HAVES:

  • Experience with Terminal Services & Citrix
  • Experience with monitoring and remote management tools
  • Experience with VMWare
  • Experience with Microsoft Exchange/Office 365
  • Network+

WHAT'S IN IT FOR YOU?

  • Full-time permanent position
  • Competitive compensation package and benefits
  • Be part of a dynamic US Team
  • 13th-month pay
  • Paid Leaves, commutable to cash
  • Access top-tier health insurance, including dental coverage.
  • Personal development and training opportunities
  • We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
  • Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

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Apply now and be part of Tahche

Job Types: Full-time, Permanent

Pay: Php69, Php95,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Systems Engineer: 1 year (Preferred)

Work Location: In person

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