NOC Tier 1

4 days ago

Cebu City, Central Visayas, Philippines Staff4Me Full time ₱60,000 - ₱120,000 per year
  • CallTek will promptly address all new cases, chat requests, email requests, and phone calls in their designated queues to initiate the triage and troubleshooting process.
  • CallTek will monitor various platforms as specified in the client's Knowledge Base to ensure device connectivity and correct any displayed content at the site before contacting designated points of contact.
  • CallTek will consult the client's Knowledge Base and training materials for triage instructions, which may involve reaching out to specified points of contact for assistance in completing Layer 1 troubleshooting.
  • CallTek will diligently document all work performed in ServiceNow and adhere accurately to outlined procedures and steps provided in training. Additionally, CallTek will generate necessary tasks and dispatch tasks as required.
  • CallTek will escalate cases to the client's agent for further assistance in resolving issues when deemed necessary.
  • CallTek is responsible for promptly communicating any questions or concerns regarding services or issues encountered during the resolution process of a client's incident to the client.
  • Regular reviews will be conducted between CallTek and client's to analyze ongoing efforts and issues, as well as to discuss past endeavors.

Technical Requirements:

Candidates must meet or exceed one or more of the qualifications listed below

  • 2 years+ of experience supporting enterprise wired or wireless networks,
  • 2 years+ of college with a Computer Networking, Computer Science, or Information Technology focus/major
  • Any of the following technical certifications - Cisco CCNA, Net +, NSE 3+ Fortinet, or Fortinet Certified Fundamentals + certification, ITIL 4

Additional Qualifications

  • Excellent verbal, written and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Must be self-motivator and self-starter
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed

  • Tier3/NOC

    4 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    Job Description:NOC Support tasks include but are not limited to the following:Reply to outage alerts that are generated by our monitoring server. Handling for these outages includes things such as contacting ISPs, calling the hotel and working with local staff to reboot equipment and fixing configurations that may be wrong (Switches, TGX, SmartZone...

  • Tier 1 Technical Engineer

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Tier 1 Technical Engineer - NetStaff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical...

  • Tier 1 Tech Engineer

    4 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewThe Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in...

  • NOC Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    Job Summary: As a NOC Engineer at Staff4Me, you will play a crucial role in ensuring the stability, reliability, and performance of our network infrastructure. Your responsibilities will include monitoring network systems, diagnosing issues, and providing advanced support to both internal teams and external clients. You will be part of a dynamic team that is...

  • NOC Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Job Summary: As a NOC Engineer at Staff4Me, you will play a crucial role in ensuring the stability, reliability, and performance of our network infrastructure. Your responsibilities will include monitoring network systems, diagnosing issues, and providing advanced support to both internal teams and external clients. You will be part of a dynamic team that is...

  • Tier 1 Tech Engineer

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    As a Tier 1 Tech Engineer at Staff4Me, you will serve as the initial point of contact for technical support, helping users to resolve issues efficiently and effectively. Your role will involve diagnosing problems, guiding customers through troubleshooting steps, and providing clear solutions to enhance user experience.ResponsibilitiesProvide outstanding...

  • Network Operation Center

    4 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewStaff4Me is on the lookout for an experienced Network Operation Center (NOC) Tier 3 professional to join our elite team. This role is critical for maintaining and enhancing our network operations, ensuring that we deliver exceptional service and support to our clients. As a Tier 3 technician, you will troubleshoot and resolve the most complex network...

  • Tier1/Tier2 Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Job DescriptionTIER 1Handle inbound hotel guest internet connectivity calls and adhere to Blueprint RF's quality process and procedures.Report any possible network outages or call drivers.Take inbound calls from hotel guests, staff, technicians, 3rd party vendors, and partners.Report newly encountered issues.Escalate unresolved reported issues to Tier 2.TIER...

  • Project Coordinator

    4 days ago

    Cebu City, Central Visayas, Philippines N-Tier Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    N-Tier Solutions Inc. is hiring a Full time Project Coordinator role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Evening, MorningTuesday: Evening, MorningWednesday: Evening, MorningThursday: Evening, MorningFriday: Evening, Morning1 year of relevant work experience required for...

  • Technical Support Specialist Tier II

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...