Tier 2 Technical Support Representative

4 days ago

Cebu City, Central Visayas, Philippines Office Partners 360 Full time ₱360,000 - ₱450,000 per year

Technical Support Representative (On-site) Tier 2

Cebu City

Responsibilities:

  • Response to tickets escalated from Tier I
  • Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner
  • Provide friendly, professional support via phone, email, and on-site.
  • Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fix
  • Collaborate with vendors to resolve issues as necessary
  • Diagnoses and troubleshoots end-user desktop application issues and provide appropriate solution

Qualifications:

  • 2+ years of experience in an IT Help Desk role
  • Experience in Office 365 and Active Directory Services
  • Working knowledge of Windows 7 and 10 and Microsoft Office suite
  • Basic understanding of Networking
  • Remote access technologies (VPN terminal services, published apps, etc.)
  • Preferred experience working with ServiceNow, Salesforce, and VMware
  • Ability to assist others with complex issues in a professional manner
  • Ability to manage and prioritize incidents, requests, and tasks
  • Strong problem analysis and problem-solving skills
  • Excellent written and verbal communication skills
  • Resourceful, well organized, highly dependable, efficient and detail-oriented

Job Types: Full-time, Permanent

Pay: Php30, Php37,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Education:

  • Junior High School (Preferred)

Work Location: In person

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