IT Operations Senior Analyst

3 days ago


Makati City, National Capital Region, Philippines HR TechX Corp. Full time
Overview

IT Operations Senior Analyst — Makati, Morning shift, Full onsite.

Responsibilities
  • Supports the operation of ticket dispatching and chat support
  • Supervises IT Service Management Assistants
  • Management and Administration of ManageEngine Service Desk
  • Handles all projects/enhancements of other service desks (Support Service Desk)
  • Handles different tasks related to IT governance and compliance
Qualifications
  • Bachelor\'s degree in IT, Information Systems, Computer Science, Computer Engineering or related fields
  • Knowledgeable in ManageEngine Service Desk Plus
  • Know-how in key technologies (e.g., Microsoft 365)
  • Preferably familiar with ticketing systems (ManageEngine, Service Now)
  • Preferably ITIL certified
  • Preferably Certified Business Analysis Professional (CBAP)
Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Technology, Information and Internet

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