Business Support Assistant

Job Req Number: 97737
Time Type: Full Time

Position:

BSS Control Tower BSA – 3PL Services

Department / Location:

MNL ISSC - Business Support Services Control Tower

The Business Support Assistant is responsible for Control Tower 3PL activities related to 24/7 shipment monitoring, track & trace, updating, reporting, email and sales support and if the business requires, coordinate via call or participate in a meeting. They must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.

Key Tasks & Deliverables:

• 3PL Services has multiple scopes, you can be assigned to any of the following tasks:
• Sales Support - Provides quotations to the external customers
• Email Support (Operations) - Shipment coordination between origin and destination.
• Billing Support - Bill shipments according to the SOP.
• Track & Trace - 24/7 coverage - Update shipment milestones in the system
• Operational and Customer Reports - Prepare and submit reports to DSV stations / direct to Customers
• Shipment Update - Reference, Part number, Goods Value, Required Delivery Date
• EDI Support - Check and troubleshoot events that did not successfully transmitted to customer's system
• Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
• Promote and initiate process improvement. Participate actively on projects that may lead to process efficiency.
• Meet and/or exceed expectations as defined on the SLA.
• Prepare daily and weekly volume reports.
• Ensure accuracy on work outputs.
• Participate in team huddles and stakeholder meetings.
• Attend operational calls and perform internal audit
• Actualize team weekly health check reports when needed.
• Work under the direction of a Team Leader.

Education and Skills:

• Freight-forwarding / logistics education is an advantage.
• Knowledge in different transport management system is an advantage.
• Exposure on Sales and Commercial process is an advantage.
• For Billing issuance process, experience is similar tasks is an advantage
• Good know-how in MS-Office (Outlook /Excel – Intermediate to advanced)
• Good know-how in web-based applications / Internet
• Quick comprehension and great focus at work
• Resilient and has ability to prioritize and meet deadlines.
• Accurate and reliable
• Ability to work in a team
• Good interpersonal skills
• Open and flexible in meeting customer demands / service attitude
• Able to cooperate with various units in DSV (ISSC and Local Teams)
• Able to adapt to potential change in the shift schedule. – AM, MID ,GY

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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