Specialist I Accounts Receivable

Overview

Copeland is a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. We bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Join to apply for the Specialist I Accounts Receivable role at Copeland.

Responsibilities

• Registering transactions and their scheduled payments as well as informing collectors of significant cash received, especially on delinquent accounts.
• Prepare Month-end reports.
• Assist in accurate maintenance of accounts receivables measurements and records as required (Reports).
• Do manual cash posting.
• Process offsets and write-off requests.
• Prepare documentation for internal debit and credit memos, including follow-up with customer service, the collector, sales managers, and the customer as necessary for ultimate resolution.
• Balance and/or correct bank errors in recording remittance.
• Verify and mail new credits and debits.
• Answer inquiries such as payment application issues, and other inquiries received mainly by email.
• Responsible for dispute resolution of debits and credits.
• Check and resolve billing queries raised by customers.
• Run and submit tax reports to the collector and tax department.

Customer Relationship

• May answer inquiries and resolve problems by referring customers to published material, secondary sources, or more senior staff. Responses may be verbal or written.
• Provides customer service to internal and external customers.
• May initiate contact with customers or outside vendors/organizations to obtain necessary documentation or information.
• May assist in systems testing if necessary.
• Responsible for documentation of any necessary account notes.

Operational Excellence

• Ensure that all process documents and training materials are updated related to the support function.
• Identify proper escalation channels for various issues.
• Engagement and participation in generating process improvements to improve the team's efficiency.
• Ability to identify proper escalation channels for various issues.

Our Commitment to Our People

Across the globe, we are united by a singular purpose: Sustainability is no small ambition. We are reducing carbon emissions and improving energy efficiency in spaces of all sizes through HVACR technology and cold chain solutions. Our employees are our greatest strength. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs, including paid parental leave, vacation and holiday leave.

Our Commitment to Inclusion & Belonging

Copeland cultivates a strong sense of inclusion and belonging where individuals of all backgrounds and perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of discrimination or harassment.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industries: Climate Technology Product Manufacturing

#J-18808-Ljbffr

---