BPO Operations Manager

About Us:We are WNS, a leading provider of business process management (BPM) services. We are seeking an experienced Operations Manager to join our team.The successful candidate will have a strong background in operations management, particularly in the travel industry. They will have at least 8-10 years of experience in operations in a BPO/BPM setting, with...

Join the Acquire BPO Family – Be a Support Leader TodayAre you ready to take the next step in your career with one of the top BPO companies in the Philippines? Whether you're a seasoned professional or looking to level up your leadership journey, Acquire BPO is here to guide you every step of the wayWhy Choose Acquire BPO?- Competitive Pay: Earn...

About the RoleWe are seeking a highly skilled individual to join our team as a BPO Operations Specialist. As a key member of our operations team, you will be responsible for handling customer calls and inquiries regarding our products and services.Key Responsibilities:Handle customer calls and inquiries in a professional and timely manner.Document all...

Salary and BenefitsAs a Logistics and Operations Executive with RecruiterPH, you can expect a competitive salary, benefits, and opportunities for advancement. Your remuneration package will include a comprehensive compensation structure, performance-based bonuses, and career progression possibilities.Job ResponsibilitiesYour primary responsibilities will...

About the Position:">We are seeking a skilled BPO Scheduling Expert to join our team. As a BPO Scheduling Expert, you will play a critical role in optimizing scheduling, forecasting, and real-time monitoring for our BPO operations. You will be responsible for ensuring that staffing levels align with business needs, maximizing efficiency while maintaining...

We are excited to announce the opportunity for a BPO QC Site Operations Coordinator to join our team at Neksjob. In this critical role, you will play a vital part in ensuring seamless customer experience and efficient issue resolution.The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate complex...

Key skillsBanking and Finance IndustryStrong leadershipUS MortgageUS Bankingvoice accountDelivery ExcellenceAnalyticalJob Title: Group Manager-OperationsCampaign: Banking & Financial ServicesWork set-up: Onsite, Quezon CityWork schedule: Night shiftSalary: PHP 120k-150kTarget start date: ASAPQUALIFICATIONS:• Must have 5+ years' strong experience as an...

About the Job:We are hiring a Senior Manager Operations for Travel to join our team at WNS. This is a full-time position that requires a high level of expertise in operations management, particularly in the travel industry.The successful candidate will have at least 8-10 years of experience in operations in a BPO/BPM setting, with a minimum of 3-5 years as...

Trainers will deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and Responsibilities:Deliver training and instruction to engage and stimulate existing and newly...

Job DescriptionWe are seeking a Sales Director - BPO Industry to join our team and drive new business opportunities within the BPO industry. As a key member of our team, you will be responsible for managing the end-to-end sales cycle, from lead generation to contract negotiation and closing.ResponsibilitiesSales Strategy & Execution: Develop and execute a...

Job SummaryThe Operations Manager will lead and optimize operations across sales, marketing, and customer success teams, focusing on revenue growth through process optimization, data analysis, and cross-department collaboration.Main ResponsibilitiesDevelop and implement sales strategies to achieve goals and KPIs.Manage team leaders and sales agents, ensuring...

Short DescriptionServes customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.Job Description Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: ...

Job Overview:We are seeking an experienced Operations Director to lead our operations team at WNS. The successful candidate will have a strong background in operations management, particularly in the travel industry.The ideal candidate will have at least 8-10 years of experience in operations in a BPO/BPM setting, with a minimum of 3-5 years as an Operations...

Afni, Inc. is a leading provider of customer experience solutions.Job Description:The Associate Director role involves overseeing the planning and implementation of call center strategies and operations.The ideal candidate will have at least 2 years of college education and 2-3 years of senior managerial/associate director experience in the BPO industry.This...

Job Description:We are seeking an experienced Operations Manager to join our team at WNS. The successful candidate will have a strong background in operations management, particularly in the travel industry.The ideal candidate will have at least 8-10 years of experience in operations in a BPO/BPM setting, with a minimum of 3-5 years as an Operations Manager....

Position Purpose:The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team.Essential Functions and Responsibilities: Supervises, selects,...

About the Role:">We are seeking a highly analytical and detail-oriented Operational Staffing Manager to optimize scheduling, forecasting, and real-time monitoring for our BPO operations. The successful candidate will be responsible for ensuring staffing levels align with business needs, maximizing efficiency while maintaining Service Level Agreements (SLAs),...

BPO Agent - with Experience - Bridgetowne - 24kYour day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions Delivering exceptional...

BPO Agent / Sales - QC Site - 25kYour day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions Delivering exceptional service with...

Job SummaryThe Senior Collections Operations Manager is responsible for managing a team of customer service representatives who handle inbound and outbound calls to delinquent customers. The successful candidate will have experience in BPO collections operations, managing SLAs, KPIs, and project deliverables. Main Responsibilities:Coach and manage team...