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BPO QC Site Operations Coordinator

1 week ago

Quezon City, National Capital Region, Philippines Neksjob Full time

We are excited to announce the opportunity for a BPO QC Site Operations Coordinator to join our team at Neksjob. In this critical role, you will play a vital part in ensuring seamless customer experience and efficient issue resolution.

The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate complex information in a clear and concise manner. As a liaison between internal teams and customers, you will be instrumental in escalating complex issues and driving timely resolutions.

Your key responsibilities will include:

  • Assisting clients with account inquiries, billing issues, and service adjustments
  • Providing technical support and troubleshooting assistance to customers
  • Collaborating with internal teams to identify solutions and drive issue resolution
  • Documenting client interactions using company software

Join us as we strive to deliver exceptional customer experiences and drive business growth.