Operations Director for BPO/BPM Setting

4 days ago


Quezon City, National Capital Region, Philippines WNS Full time

About Us:

We are WNS, a leading provider of business process management (BPM) services. We are seeking an experienced Operations Manager to join our team.

The successful candidate will have a strong background in operations management, particularly in the travel industry. They will have at least 8-10 years of experience in operations in a BPO/BPM setting, with a minimum of 3-5 years as an Operations Manager.

Responsibilities:

  • Lead a team of operations staff to ensure seamless execution of travel-related tasks
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with other departments to achieve business objectives

Requirements:

  • College Graduate
  • Amenable to work onsite
  • At least 8-10 years' experience in operations in a BPO/BPM setting
  • Must have at least 3-5 years' experience as an operations manager
  • Must have experience working in a travel account
  • Must have experience working for an airline company preferably with international travel
  • Highly preferred with experience handling GDS


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