Operations Director for BPO/BPM Setting
4 days ago
About Us:
We are WNS, a leading provider of business process management (BPM) services. We are seeking an experienced Operations Manager to join our team.
The successful candidate will have a strong background in operations management, particularly in the travel industry. They will have at least 8-10 years of experience in operations in a BPO/BPM setting, with a minimum of 3-5 years as an Operations Manager.
Responsibilities:
- Lead a team of operations staff to ensure seamless execution of travel-related tasks
- Develop and implement process improvements to increase efficiency and productivity
- Collaborate with other departments to achieve business objectives
Requirements:
- College Graduate
- Amenable to work onsite
- At least 8-10 years' experience in operations in a BPO/BPM setting
- Must have at least 3-5 years' experience as an operations manager
- Must have experience working in a travel account
- Must have experience working for an airline company preferably with international travel
- Highly preferred with experience handling GDS
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