Sales Representative

4 weeks ago

Pasig, National Capital Region, Philippines hosting Full time

1 week ago Be among the first 25 applicants

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The Opportunity

As an Inbound Sales Representative at World Host Group, you will be the first point of contact for potential customers reaching out via live chat, support tickets, and/or voice calls. Your primary responsibility will be to assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process. This role demands strong communication skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting sales targets.

Key Responsibilities
  • Respond promptly to inbound live chat, ticket, and voice inquiries, providing clear and accurate information on hosting services.
  • Assess customer requirements to recommend the best hosting solutions across product offerings.
  • Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience.
  • Maintain strong knowledge of all hosting brands and products to deliver expert insights.
  • Collaborate with support and technical teams to resolve pre-sales inquiries effectively.
  • Track, manage, and follow up on leads in the CRM to maximize sales opportunities.
  • Stay updated on industry trends, competitors, and new products to highlight our value proposition.
  • Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction.
  • Collect and share customer feedback to improve products, services, and internal processes.
About You
  • 1-3 years of experience in an inbound sales or customer support role. Familiarity with web hosting services is highly preferred.
  • Comfortable using live chat tools, voice systems, and CRM software. Experience with web hosting platforms is a plus.
  • Highly organized with the ability to manage multiple conversations simultaneously.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities.
  • Willingness to work flexible hours, including evenings and weekends as needed.
What We Offer
  • A fast-paced, collaborative, and target-driven culture where your success will be recognized and rewarded.
  • Competitive compensation with performance-based incentives.

Join us to build the team that builds

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: Technology, Information and Internet

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