Software Implementation Consultant

3 weeks ago


Manila, National Capital Region, Philippines KMC Solutions Full time

We are seeking a skilled and experienced Software Implementation Consultant to join our team. The Software Implementation Consultant will be responsible for providing expertise in the implementation, configuration, and maintenance of software to support our business operations. The successful candidate will collaborate with internal stakeholders to identify requirements, design solutions, perform unit and system integration testing, deliver training to end-users, and support user acceptance testing. Close collaboration with business users from the GC International Headquarters and from all regions, the global team, and PMO in the USA is required for this role. The Software Implementation Consultant will report to the Digital Solutions Global Project Manager and CSV Compliance specialist.

Main responsibilities:

  • Collaborate with business stakeholders to gather requirements for system configuration.
  • Configure and customize software to meet the specific needs of the organization.
  • Develop and maintain system documentation, user guides, and test scripts that are CSV compliant.
  • Perform unit and system integration testing.
  • Provide end-user training and support for the system.
  • Support system user acceptance testing.
  • Provide end-user account management, including, but not limited to, the setup, unlocking, and disabling of users.
  • Troubleshoot and resolve technical issues related to software.
  • Stay current on industry best practices and new features of software.

Main Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Experience with validation of various types of computerized systems and regulatory compliance software.
  • Service-oriented, project-oriented, result-oriented, and flexible.
  • Strong understanding of regulatory requirements and guidelines related to computer system validation, including FDA 21 CFR Part 11, EU GMP Annex 11, and GAMP.
  • Proven experience as a Software Implementation Consultant or in a similar role.
  • Strong knowledge in MasterControl software, TrackWise, ETQ Reliance QMS, Qualio, and Greenlight Guru.
  • Experience with system configuration, customization, and integration.
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