Resource Allocation Manager

5 days ago


Davao City, Davao, Philippines Sutherland Full time

In this exciting role, you will have the opportunity to leverage your analytical and problem-solving skills to drive operational efficiency within our organization.

About the Job

We are looking for a highly motivated and detail-oriented Workforce/Resource Planner to join our team. If you have a passion for process improvement and are confident in your ability to analyze complex data, we want to hear from you.

Responsibilities
  1. Develop Staffing Plans: Create and implement optimal staffing plans using forecasts and other staffing assumptions to achieve contractual goals.
  2. Publish Weekly Reports: Publish finalized staffing plans every week after discussions with stakeholders and considering business dynamics and customer requirements.
  3. Manage Requisitions: Manage manpower requisitions that come out of weekly staff plans and track their status to ensure timely hiring, training, and go live.
  4. Analyze Data: Forecast volumes, AHT, and Shrinkage based on historical data, taking into account seasonality and trends. Compute optimal staffing using forecasts and other staffing assumptions to support contractual goals.
  5. Establish KRA Targets: Establish Key Result Area targets for the team.
Qualifications
  • Two+ years of workforce management experience in a contact center environment.
  • English proficiency.
  • Strong verbal and written communication skills; able to communicate clearly, constructively, and professionally.
  • Ability to be customer-oriented in managing communications and issues.
  • Strong analytical skills; able to interpret data, identify trends, and suggest improvements.
  • Ability to develop trust and professional rapport with employees and team members; work as a team player.


  • Davao City, Davao, Philippines JK Network Services Full time

    We are seeking a highly skilled Planning Engineer to join our construction team. The ideal candidate will have a degree in Civil Engineering and at least 3-5 years of experience in construction planning and scheduling or as a Site Engineer for Civil and Building Works.The Planning Engineer will be responsible for developing and maintaining comprehensive...


  • Davao City, Davao, Philippines Private Advertiser Full time

    Job Description:The Private Advertiser is seeking an experienced General Manager to oversee the day-to-day operations of the company. This key role involves managing budgets, allocating resources, and ensuring the smooth execution of daily tasks.Main Responsibilities:Operations Management: Manage the upkeep of the showroom, ensure VMs are regularly updating...

  • Accounting Manager

    7 days ago


    Davao City, Davao, Philippines RT LAPEÑA ENTERPRISES INC. Full time

    ShareJob DescriptionAn Accounting Manager is responsible for overseeing the financial operations and ensuring the accuracy and integrity of financial reporting within an organization. Key duties typically include:Financial Reporting: Preparing and reviewing financial statements, balance sheets, income statements, and other reports in compliance with...


  • Davao City, Davao, Philippines Transcom Full time

    About the Role:We are looking for a highly motivated and experienced Training Program Manager to oversee the development and implementation of training programs across the organization.Main Responsibilities:Program Development: Design and deliver comprehensive training programs to meet the needs of various departments and teams.Resource Allocation: Manage...


  • Davao City, Davao, Philippines Metro Pacific Fresh Farms Full time

    We seek a dynamic and experienced Human Resource Manager to oversee the HR functions for our start-up plant operations in Bulacan, while also holding office responsibilities in Makati. The ideal candidate will be instrumental in establishing and managing HR practices, ensuring compliance with local labor laws, and fostering a positive workplace culture. This...

  • Project Coordinator

    2 days ago


    Davao City, Davao, Philippines JK Network Services Full time

    The Planning Engineer plays a crucial role in ensuring the successful delivery of construction projects. This includes developing and maintaining comprehensive project plans, schedules, and resource allocations, as well as coordinating with project managers, site supervisors, and other stakeholders to identify and mitigate potential delays or challenges.The...


  • Davao City, Davao, Philippines VST ECS Phils Inc. (Former MSI-ECS Phils. Inc.) Full time

    Job Overview:VST ECS Phils Inc. (Former MSI-ECS Phils. Inc.) is seeking a skilled HR Executive to lead our recruitment process and drive employee engagement.Key Responsibilities:Sourcing candidates from various mediums and platforms.Connecting with potential candidates for talent requirements of assigned BU accounts.Screening and endorsing shortlisted...


  • Davao City, Davao, Philippines JK Network Services Full time

    As a key member of the construction team, the Planning Engineer will be responsible for developing and maintaining comprehensive project plans, schedules, and resource allocations. This includes coordinating with project managers, site supervisors, and other stakeholders to identify and mitigate potential delays or challenges.The ideal candidate will have a...


  • Davao City, Davao, Philippines Firefly Electric & Lighting Corporation Full time

    About the RoleThe Production Manager for Wires will oversee and manage all aspects of the production process within Firefly Electric & Lighting Corporation. The primary objective is to ensure efficient and effective operation of the production department, meeting quality, delivery, and project timeline targets.Key responsibilities include:Managing...


  • Davao City, Davao, Philippines LV printing shop Full time

    About Our TeamLv printing shop is committed to delivering exceptional printing services to our clients. We are seeking a dedicated Publishing Services Manager to oversee the production process and ensure timely delivery of projects.In this role, you will be responsible for managing multiple projects simultaneously, prioritizing tasks, and maintaining open...


  • Davao City, Davao, Philippines MINDANAO KOKUSAI DAIGAKU Full time

    MINDANAO KOKUSAI DAIGAKU is committed to providing excellent employment opportunities for our employees.Job DescriptionThis role provides administrative support to the Human Resources department, ensuring smooth and efficient operations.The successful candidate will have a Bachelor's degree in Human Resources, Business Administration, or a related field, and...


  • Davao City, Davao, Philippines OP360 Full time

    At OP360, we are seeking a skilled Human Resources Manager to lead our employee engagement initiatives. As an integral member of our team, you will develop and implement strategies to foster a positive work environment, promote open communication, and drive employee satisfaction.Key ResponsibilitiesWe are looking for someone with experience in designing and...


  • Davao de Oro, Davao, Philippines Conectys Full time

    Conectys: A Global Outsourcing ProviderWe are a leading global outsourcing provider with a strong presence in Gaming and Entertainment, Consumer Electronics, and Healthcare. Our expertise lies in multilingual services and innovative solutions, including CX management, Trust & Safety, Data Annotation & Labeling, Data Analytics, and AI-powered automation.In...


  • Davao City, Davao, Philippines VXI Lanang Branch, Davao City Full time

    We are looking for a skilled Senior Operations Manager to lead our BPO projects from start to finish. As a key member of our team, you will be responsible for coordinating with clients, stakeholders, and cross-functional teams to ensure that all projects meet their objectives.Key ResponsibilitiesDevelop and implement effective project plans, including...

  • Station Manager

    7 days ago


    Davao City, Davao, Philippines DBO4-SEAOIL PHIL Full time

    ShareJob DescriptionDescriptionOperations Management: Oversee daily operations of the station, ensuring smooth functioning of all activities, including staff management, safety compliance, and resource allocation.Customer Service and Relations: Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and maintaining positive...

  • Production Manager

    3 days ago


    Davao City, Davao, Philippines Firefly Electric & Lighting Corporation Full time

    About the RoleLocation: Calumpit, BulacanRole Type: Full-timeReporting to the General Manager - Manufacturing, the Production Manager for Wires will be responsible for overseeing and managing all aspects of the production process within our organization. His/her primary objective is to ensure the efficient and effective operation of the production...


  • Davao City, Davao, Philippines Goldenville Vehicles Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Human Resource Staff to join our team at Goldenville Vehicles in Davao Region, Philippines.About the RoleThe ideal candidate will be responsible for assisting with recruitment, employee onboarding, and payroll management. This is an excellent opportunity for a fresh graduate or someone looking...


  • Davao City, Davao, Philippines Davao Doctors Hospital Full time

    Key Responsibilities:Project Leadership: Develop and implement project plans, ensuring timely and within-budget delivery.Coordination & Collaboration: Foster strong relationships with various divisions, departments, and external organizations to facilitate seamless project execution.Data-Driven Decision Making: Gather, analyze, and interpret data to inform...


  • Davao de Oro, Davao, Philippines Virginia Food, Inc. Full time

    Job SummaryThe ideal candidate will have a Bachelor's Degree in Psychology or Human Resource Management, with experience in recruitment or other facets of HR being an advantage. The successful applicant must be keen on details and able to work with minimal supervision.Key ResponsibilitiesDiscuss pre-employment requirements with considered applicants in a...

  • Site Manager

    3 days ago


    Davao City, Davao, Philippines JKFA ENGINEERING SERVICES Full time

    ShareJob DescriptionDescriptionProject Management: Oversee the day-to-day operations of construction sites or projects, ensuring they run smoothly, on time, and within budget.Team Supervision: Lead, supervise, and coordinate on-site workers, subcontractors, and other personnel, ensuring adherence to safety standards and project timelines.Quality Control:...